In our usual on-the-road search for a place to stay when working on the road, we stayed at this EconoLodge for one night - and while it was alright, it could have been better. As always, we needed tractor-trailer parking and a pet friendly place. This hotel offered both but there was a little bit of balking about bringing in...
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Thank you for choosing the Traverse City Econo Lodge. We apologize for the mix-up over the internet service. We are currently in negotiations with our internet provider for expanded service (unfortunately, combining the rules and regulations of various entities has delayed this expansion). While this guest proved to be a responsible cat owner, we are unable to accept cats at...
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We visit our grand kids twice, maybe three times a year in Traverse City and we always stay at the Econo Lodge at Chums Corner. We book our room well in advance. We have found that for our own sake that a particular room is the one we always ask to have and never had a problem with that. However...
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Thanks you for your loyal patronage. I am sorry that you were unable to have the room you requested and will look into this.
We are in negotiations with our internet provider to be able to expand our internet service and expect the service to be fully available throughout the building by the end of the year. New cable listing...
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We liked the fact the continental breakfast was open until 10 AM so we didn't have to be up at the crack of dawn to eat. However, the bed was low to the ground, the mattress hard, and the pillows were like lying on a folded beach towel -no cushion at all! We went to a local store to buy...
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Thank you for choosing the Traverse City Econo Lodge. We appreciate your feedback. We have done several upgrades and renovations in the past year, and pillows and mattresses are on your list for the next round.
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Disgusting room. Blood stains on the mattress and box springs. BLOOD STAINS!!
Standing brown water in the refrigerator, body hairs in the bathroom. Complete indifference by the staff. We informed them of the problems before we left for a wedding, upon our return nothing was done. The girl at the front desk said she "forgot"
Mark, the owner was out...
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While there were stains, they were not blood stains and this matter has been addressed. Thank you for bringing this to our attention.
It is common practice to pay for rooms at check in. Several chains even charge your card as soon as you make the reservation. Staff do not have the authority to issue refunds as this is at...
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God forbid a person checking in should accidentally leave something on the counter when they're carrying suite cases, clothes on hangers for the wedding the next day, etc. Don't expect to get it back. The hotel staff will just give your property to someone passing by. I left my laptop, and it was given to some kid who said "I...
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Guest checked in at 6:46 pm as recorded on video and carelessly left laptop on counter while thumbing through pictures displayed on another counter. Walked passed laptop several times before leaving the lobby area. Did not report laptop missing until the following afternoon. Night shift attempted booting it up to see if log in might indicate owner and the laptop...
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The people left in charge are completely incompetent. They'll just give your things away to random people and then tell you you need to sue them in order to be compensated, even if it's caught on tape. Also, they'll lie to you AND the police about it. If it hadn't been for the lying/stealing I would've given this place a...
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Guest carelessly left item in lobby as identified on tape and did not report item missing until the following day, by which time another guest claimed the item. Video tapes were reviewed with police who are contacting the other party.
Rates are reviewed and monitored on a regular basis and are in line with comparable motels in the area. Group...
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The sides of our box springs were so stained, we joked that someone was murdered on them! GROSS!!
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Thank you for bringing this to our attention. The matter has been addressed.
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Stayed for 2 nights this week. Bathroom and shower were very clean. Room had a stale, not fresh smell - underneath the obviously sprayed scented air freshener. Old, not crisp sheets, they were clean, I think, but kind of stained. Blankets seemed clean but permanently stained. Just an overall, below average feel. No OJ or milk a the continental breakfast....
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Thank you for choosing the Traverse City EconoLodge. We are sorry you were dissatisified with your stay. Being at 100% occupancy during the time of your stay, regrettably staff did have a difficult time keeping up with breakfast, but orange juice and milk were available. In accordance with the guidelines established by Choice Hotels International, decaf coffee (and coffee packets...
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Reading the past reviews, this place must have changed management. The place is older but very clean. The staff member who ran the front office was extremely helpful and offered us suggestions and directions. The hallways smell of lysol but were also very clean.
My only complaint is that while the air conditioning worked very well, it was an older...
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Thank you for choosing the Traverse City Econo Lodge! We appreciate your feedback ! We are currently in the process of replacing some of our older air conditioner/heating units. In the past several months we have undergone several renovations and upgrades including equipping all guest rooms with coffee makers, intalling new carpeting throughout the building, replacing the wallpaper in the...
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I have family in the area so we go up several times a year. We were thrilled to find Econo Lodge was reasonably priced and perfectly located for us. We looked forward to making that our place to stay at least 4 times a year. But we will not be back. The water smelled so bad coming out of the...
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I apologize for your dissatisfaction. In reviewing my emails, I am not finding any relating to this matter. Please contact me by telephone so we can attempt to rectify this situation and so that I may have adequate information to deal with the staff member accordingly.
Due to being on a well, we do periodically experience a sulfer smell in...
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