I just returned from a four night stay at the Westin Southfield-Detroit. I have stayed here for business on several occasions, and while the location is nothing spectacular, it is convenient for traversing the metro area for business meetings, etc, as it is close to all the major freeways.
Check-in was quick and efficient. I was placed in a double...
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It’s a delight to learn that the convenient location of The Westin Southfield Detroit made your stay so much more enjoyable. The pleasure is all ours to receive feedback from our returning guests and we appreciate your thoughtful acknowledgement of our associates. We strive to ensure each and every one of our cherished guests receives a refreshing night’s sleep and...
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This hotel as a Westin has its brand's comfy beds and amenities. Housekeeping had done a solid job when viewing the room upon arrival.The rooms have large glass windows but also a smaller portion that opens ( a plus). The hotel is situated in a group of business buildings and so has parking options for those who drive ( garage...
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It truly makes us happy to learn that the service and attention you received from our staff at The Westin Southfield Detroit was harmonious. Ensuring that your stay is comfortable and relaxing is very important to us. Your detailed consideration of our hotel will be helpful to other guests, and for that we thank you. It would be our pleasure...
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Spent a mid-week night in December for a small getaway. The Heavenly Bed and shower lived up to expectations that I enjoy from the Westin chain. Check-in was friendly and efficient. The valet service was also friendly and helpful.
Unfortunately, there were some room disappointments. The walls seemed a bit thin to external noise (hallway, alarm clock in nearby room,...
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Please accept our heartfelt thanks for sharing your experience at The Westin Southfield Detroit. It’s nice to see that you were able to rest comfortably in our Heavenly Bed for your brief getaway and that our Associates made your stay enjoyable. On your next visit with us, please don’t hesitate to let us know if there is anything that needs...
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I have stayed at the Westin about a half a dozen or so times since I can usually get a good deal on Hotwire. This stay was a bit disappointing for a number of reasons.
1) Room was missing some items -- bathrobe and do not disturb sign.
2) If you wanted a microwave they would charge you $20.00. Seemed...
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At The Westin Southfield Detroit, we truly strive to create an exhilarating experience for each of our guests, with the hopes that they will be inspired to return. It seems that your recent stay did not meet those expectations, and for that we do apologize. We are happy to see that you enjoyed a restful night’s sleep along with a...
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...for what one would fairly and appropriately expect from a Westin in Southfield, MI.
Overall service was good - appropriate Westin-level; rooms were okay although maybe a little dated but overall still decent; room service was okay but surprisingly expensive given the hotel and location; and amenities may have been lacking given this was a fairly large business center hotel....
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The Westin Southfield Detroit does cater to a large business crowd, but also welcomes those who wish to be removed from the hustle and bustle of downtown Detroit and enjoy a tranquil retreat. We do hope that you would let us know if there anything we can do to make your next stay with us more enjoyable. Thank you for...
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Great hotel, and great service. Really a 4-Star experience. Booked on hotwire. Very comfortable and spacious room - with lots of shops for essentials in the same vicinity. A good restaurant serving simple and good food. Very helpful staff. Just off the highway - so very easy access and cannot be missed.
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It makes us so happy to hear when our guests leave The Westin Southfield Detroit renewed and refreshed. Our constant goal is to ensure we are a comfortable home for our guests during their stay and we truly appreciate you letting us know that we achieved that with you. Your kind words will be expressed to our Associates and we...
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We booked the hotel on Hotwire and got an amazing deal for Black Friday shopping. The staff was extremely friendly and we had no trouble checking in. The bed was absolutely amazing and the room was nice but for a 4.5 star hotel I would expect there to be more attention to the little things. There were chunks out of...
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I am deeply sorry fo the maintenance of your guest room and the lack of housekeeping to clean under the bed. We apply the ABC's of housekeeping to every guest room and it is clear we failed to meet those expectations in this room. We your gift of feedback I will be addressing the issues with the appropriate managers. Please...
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I found this stay to get worse as it went on. I found it and booked it online at the Westin website and was happy to find the Xcapes package so that breakfast and internet were included in the room fee, as well as a later check out. It was very easy to find off the highway and I was...
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We appreciate the time you took to locate one of our relaxing packages and for letting us know about your stay at The Westin Southfield Detroit. However it seems there may have been some confusion, and for that we are deeply apologetic. There are several well-being packages listed on the Westin website some of which include internet and breakfast, but...
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We loved this hotel for a weekend family getaway. Suburban Detroit is quite bleak and requires a lot of driving to get around. However, this hotel is a nice respite with great rooms, bedding, mattresses, and swimming pool. The restaurant buffet was excellent!
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It’s so nice to hear that your family enjoyed their stay at The Westin Southfield Detroit, as we always try to be a comfortable home for our guests during their stay. Your kind words and vote of confidence give us great encouragement and a yearning to do more. Thank you for allowing us to contribute to your family’s getaway and...
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The doorman seemed to be the only friendly person amongst the staff. The front desk staff were going through the motions at best. Could not answer some basic tourist type questions - and their guesses were poor. Room was clean and tidy, housekeeper did great job. Not a bad property, but clearly geared for work week guests and perhaps conventions....
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Thank you for your kind patronage of The Westin Southfield Detroit. We are delighted to hear that your accommodations met your expectations, but regret that you did not receive the service from our associates that you have come to expect from a Westin. The honest and open gift of feedback we receive from our guests helps us to determine any...
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