We arrived on Friday evening and were greeted by front desk staff member, Rebecca. She was geniunely friendly and informative. Our room was ready, well kept and clean. Prior to booking here, I had contemplated booking at the Hampton Inn because of its ratings but wasn't willing to pay $50 more per night for the exact same room. I was... More

I had made the decision to stay at the HIE during a weekend getaway in South Haven, MI. Based on the (Holiday Inn) brand, I had assumed that I would be receiving above average accommodations for above average rates. As far as the overall quality, I felt the hotel and the room itself wasn't great nor terrible. The only thing... More

I stayed in this hotel for five nights on a business trip, so I wasn't in the hotel much. But when I was, it was very pleasant. The staff is very friendly, attentive, and quick to respond. The hotel itself was in the midst of a renovation during my stay, so there were some materials lying around in the hallway,... More

Stopped here for our 23rd anniversary. We love south Haven and go when we can. The hotel is clean and Quiet. It is easy to get to from the Highway and a straight shot down the road to the beach. The staff was nice and even let us go to our room before scheduled check in.

I had a non smoking room and it reeked of smoke. Breakfast is a joke, not edible. Pool area disgusting. Hampton across the street was less than five bucks price differnece but millions of times better

I have stayed at a number of these type of hotels. And I thought the service and staff were just great. Bed comfortable. Clean room (or clean enuff). Breakfast food was kept fresh and well stocked. I asked for some restaurant/tourism advice at the front desk. They provided me with a map of the town's restaurants and made a few... More

Looked for reasonably priced hotel within short drive to Lake Michigan and this hotel was perfect match. Took our kids to the beach and they loved the hotel. We were upgraded to a suite room with a seperate bed in a pull out coach and that was nice. We found all the bedding in the room! We last minute asked... More

We stayed here one night with our two year old daughter. Location is right off the highway and a couple miles from downtown South Haven. It's two doors down from Sherman's Dairy Bar Ice Cream, a must-stop. The hotel itself could use a little more TLC, it seems they're trying to update it on the cheap. The hallways smell of... More

Dirty rooms, mold in shower, carpets are filthy. Place is dated and not clean. After they cleaned the room we had to ask for the towels and wash cloths. Stayed on second floor, had to go to first or third for ice. Sheets were pulled, linens were week and not very nice. Breakfast was discusting and they did not have... More