My husband booked the romance package for me for my birthday. I was very pleased because we had been talking about doing it for some time. When he called the hotel to book the package he was routed to a call center. When he asked them specific questions about he package and couples massage, the person at the call center...
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This was our second stay at the Baronette Renaissance and both times our stay was more than expected.
First of all, the lobby of this hotel is the most welcoming I've ever seen. You will never find another like it.
This time we received a free room upgrade because it was available and we have a silver rewards membership. The...
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The hotel is good, the rooms are up to the standard expected and the staff is friendly. If you don't mind being located in the middle of a mall area, the location is quite good.
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I recently stayed in this hotel on Friday and Saturday nights. The hotel is very nice and the rooms are large and pleasant. I really can't understand a hotel of this size that doesn't have any towel racks in the bathroom. This seems like very bad planning. Also the bathroom floor could have used some cleaning. It looked a little...
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Thank you for your recent stay and comments regarding your visit. I am pleased that your overall impressions were positive.
As hotels are moving toward a residential design, you will see more usage of furniture, such as the vanity in bathrooms to create a more spa-like experience and less traditionally functional elements such as towel bars.
I do apologize for...
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We recently attended a family wedding traveling from Pittsburgh arriving late at nite. We checked in to the most friendliest of staff. Prompt attention beyond belief delivering extras. The cafe which adjoins the hotel have the extra special employees. Not only did they hook us up with a snack even after the kitchen was closed but, they went above the...
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Thank you for your recent visit to the hotel and for sharing your comments. We are thrilled that you had such a great experience and found our staff to be very friendly and accommodating!
I am very glad you had a chance to experience Toasted Oak, even while the dining room was closed and that you found our rooms to...
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Where do I start? We we arrived at 3am all the computer were down so we had to wait 35 mins before we could get into a room. When we got into the room it was SO dusty we were writing our names in the dust in hopes it would be cleaned for someone else. All of the toiletries in...
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Thank you for chosing to stay at the hotel -- I am sorry to hear you did not enjoy your visit. While our computer systems are down for a period of time overnight, there is no reason for such a long delay in the check-in process.
When guests pay by cash, we offer the option of presenting a credit/debit card...
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My husband and i spent one night here on August 6, 2011. I woke in the morning to find I had a terrible case of BED BUG bites. My reaction and intense itching lasted almost two weeks! I have contacted the management who assured me his housekeeping staff was trained to detect the pests. Obviously not! I am so angry...
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Please allow me to address your concerns. We take reports of any room deficiencies very seriously, and are particularly sensitive to reports of pests or insect bites -- and I am pleased to say that we have had very few reported incidents. Upon hearing of your situation, we took immediate action to seal off the room, had our Chief Engineer...
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My company sends us to this hotel for a series of four conferences. My daughter and I have stayed both a Saturday/checkout on Sunday, and Sunday/Checkout Monday. The rooms were extra clean, mattresses were out of this world. I had room service delivered, and the food was phenomenal. Lots of it, and really hot. If you stay on Friday or...
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Nice hotel for the money. Our rate was good for the night and the rooms were nice for the most part. They certainly try to be an upper-scale appearing hotel but.... there are just a couple of things that keep it from being great. The first was the windows - filthy dirty. They had not been washed in a very...
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I arrived early and the front desk accomodated me and let me check in early. The hotel lobby area is very nice and the room was beautiful. I ate in the Toasted Oak and ordered Jamison's (Irish Whiskey) and the bartender gave me a generous pour. I purchased a bottle of wine in the wine shop there. Next day I...
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