We are members of Best Western Rewards. We arrived at 11am and were told 3pm check in:$25 additional if earlier. We were told there was a room ready if we would pay the additional fee. We had to be at a wedding in a nearby town by 1pm and had to get ready. By then it was 11:30 and we... More

We liked the it had the smaller pool for children. However the pools were cloudy, there is no security for the drunk and unruling people that are screaming bad words in the middle of the night with my 8 and 6 year old woken up! We called the front desk 3 times nothing was done. Breakfast is ok. Our first... More

I reacently was on vacation with me and my daughter, we chose to stay at the Best Western in Midland. Front desk service was great very friendly. The prices were perfect and room was excelent for the price. There was a lot to do for my daughter and I from....swimming(in both pools lol) hot tub and sona, impressive weight room,... More

The hotel itself is a bit run down and in need of some renovation, but the price was reasonable. I was traveling with my dog, and they put me in a room in an unused wing of the hotel, which was nice so I didn't have to worry about bothering anyone. Overall, it was a decent value.

The experience with the vally plaza is so very exciting, there are plenty of things you can do you can swim, sit in hot tubs, and play arcade. The best part about this luxary place is the people they are so very nice and they know just how to make sure you get the service that you need. If you... More

its by far the best hotel i've stayed at and the first one i would suggest to anyone else who would be looking for a place to stay or to just relax. I say all this because, there are many things to do while your there you can, go swimming, play games at the arcade, and go to the movies.... More

We missed our flights from MBS airport MI we were shuttled to & from the hotel, the room was faultless, staff were so friendly, helpful & nothing was too much trouble. Breakfast was superb I would recommend this facility, with the business room computer & printer allowed us to make the necessary business changes to our itinerary From the young... More

I was in Midland the first time for a business trip. The front desk is very nice and helpful for my stay, room is very clean and bed is comfortable. I really enjoy the free hot breakfast in a very nicely decorated restaurant. The swimming pool and sauna is wonderful after a busy day of meetings that I had. I... More

Went there with family over Thanksgiving. When we got in the room found old moldy cheese in the fridge. We went swimming and used our towels in then room, later we asked for more and the staff refused to give us new ones. In the hottub the water level was down by 25% leaving the jets, frist step and filter... More