We are not ones to complain so when my husband and I had 3 complaints, it almost made me want to actually rate it 2 stars but will give them the benefit of the doubt and rate it 3. First of all, the bed was very uncomfortable and we did not expect that from a HIE. Secondly, although, the breakfast...
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The location is perfect, the staff was friendly,the breakfast area was good,we didn't use the pool area so cannot comment on that. However our bed was very uncomfortable, totally not the norm for a HIE, could of at least used a mattress pad, that was are no complaint
Thank you for your review! We truly appreciate guest feedback, as it allows us to identify key areas with room for improvement, such as training/retraining for housekeeping, to make sure they do not overlook any items. It allows us the opportunity to take weaknesses and turn them into strengths. As you can imagine, our big “home” has 102 rooms with...
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We stayed here previously and had a great time, so for this stay we opted for a "mini-suite" Our room was clean and comfortable. The hotel seemed to be updated since our last stay. My wife loved the new blue color scheme of the rooms and walls, and my daughter really enjoyed the swimming pool, which was fairly large and...
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Group of guys stayed for the pond hockey tourney. The staff was pleasant, breakfast was good and rooms were clean and comfortable. Only complaint would be that the door key readers need to be upgraded. Most of us (and other guests) had to get our keys re-programmed because the doors would not open.
Thank you for sharing your feelings and comments, regarding your "Great Stay", with us, here in Mackinaw City's, Holiday Inn Express - "At the Bridge. We appreciate your patronage and the opportunity to serve you, all year-round. To keep us on our toes, we welcome any feedback, so we can improve upon the clitches, such as the Key Readers. Our...
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Was there in the off-season, in the middle of winter so I can't say how they are in the busy season but my experience was fantastic. Called in for a room at the last minute and got a room on the top floor with a view of the bridge and a small deck, unexpected to say the least. The room...
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Thank you for your review! We are so pleased that you enjoyed your stay at our hotel! We work hard to provide fantastic service and amenities, and take pride in reviews such as yours that show how our hard work has paid off!
As you mentioned, there are a good number of local businesses that close for the season, but...
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We booked a room through hotwire, for this hotel. The description of the room included a fireplace. Upon check-in the clerk advised us that was a mistake, however, graciously she offered to give us a room with a fireplace. We ended up spending out 3 nights in a small suite. It was clean, and cozy. The cleaning staff made our...
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Thank you very much for taking the time to review our hotel! We are happy we were able to upgrade your room to a club level suite!
We are also happy you were able to give our newly acquired pancake maker a try! This maker has added to our hot breakfast offerings, and our guests can now expect a great...
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We stayed here around Thanksgiving and found the accomodations very nice. We stayed on Wednesday night and had a room on the top floor. This was very nice (included a tv in the bathroom which my kids loved!) We then stayed again on Saturday in a regular room which was average. The rooms were clean and comfortable, The breakfast was...
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Thank you for your comments, regarding your stay with us. We appreciate the feedback, so we can make the nice, nicer and the not so warm, warmer! Like any home, we have obstacles to overcome and some not so simple or quick to fix. So we hope that you will visit us again, in the near future, and don’t forget...
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My husband and I were on our Honeymoon in Mackinaw. We made a reservation with this hotel a couple months before we were scheduled to come. When we arrived they had lost our reservation, and were very rude about it. They then told us that we were probably mistaken and made the reservation in a different city. They were very...
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The management and staff appreciate the time you took to review our hotel. We are truly disappointed we didn’t meet your expectations during your stay. We strive to provide excellent service and a clean, comfortable room for every guest.
While there’s no excuse for the rudeness you experienced, your stay was during one of our busiest times of the year...
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Stayed in the Jacuzzi Suite in Room 101. It was a great room with the best customer service I have experienced in many years. The breakfast was great , with the pancake machine and Cinnamon rolls.
Thank you so much for the review! We are fully committed to our guest’s satisfaction, and we truly appreciate when this is reflected in traveler reviews such as yours!
The pancake machine is a recent addition to our complimentary hot breakfast buffet, and has been a big hit!
We hope you stay with again the next time you are “up...
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We first stayed here last summer 2010 and then this summer and Labor Day weekend. We have never experience a problem that would prevent us from staying here. Most of the negative reviews are probably from spoiled tourists that thinks they are the only people staying in the whole place.
This hotel is close to the best place to eat...
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Reviewed 4 August 2010
Hello and thank you for the review! As you mentioned we are directly across the street from Darrow’s, which is a fantastic place to have dinner during the summer season. There are also several year-round options for dining within walking distance from the hotel, such as Audie’s restaurant and Jr’s Tailgate Pub.
We appreciate our guests picking up after their...
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