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Residence Inn Lansing West


Hotel class 3.0 of 5
922 Delta Commerce Drive, Lansing, MI 48917
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Reviews you can trust

90% Recommend
4.0 of 5 stars 30 reviews
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By trip type
All (30)
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3 of 5 stars
Lansing, MI
13 Oct 2009 | Trip type: Couples

Very pleased when we checked in. Room was very large and clean. Dropped our luggage and went out for food. Came back to discover a birthday party next door. Several young kids running the halls back and forth to the pool and room. Banging the walls and doors. Tossing football around in the hallway. Finally able to get some sleep... more

Management response from
Barry Hewelt, Director of Sales

I apologize for the problems you encountered during your stay, read your review to our staff and initiated a search for your missing glasses. We greatly discourage parties at our hotel and appreciate a guest call to the front desk whenever there are disturbances taking place. I hope you’ll reconsider and give us another try on your next trip to...

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5 of 5 stars
Michigan
30 Sep 2009 | Trip type: Business

Great employees, rooms larger than any other hotel, breakfast and dinners were great way to save money for my company. Great value for everything you get! more

Management response from
Barry Hewelt, Director of Sales

Thanks for the kind words on your stay with us. I passed your comments on to our staff in our morning daily huddle held before they start each work day. They spontaneously gave a rousing cheer for themselves and they deserve it! These folks work very hard to do things right for our guests and it’s wonderful when guests actually...

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3 of 5 stars
Ontario
6 Aug 2009 | Trip type: Family

Good location...easy on and off the highway. Facility was clean and welcoming. Check in was not the best. Found the woman at the front desk cold, aloof and unwelcoming. Suites were large, clean and well maintained. Bed was excellent and despite the fact that there were a lot of families with young children there...it was quiet and peaceful. The pool... more

Management response from
Barry Hewelt, Director of Sales

Thanks for your comments. We’re always seeking improvement in our service delivery and you’ve outlined several areas we can work on. See if you don’t note some welcome changes in these during your next stay with us. Come see us again soon!

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5 of 5 stars
Metro Detroit
18 Jul 2009 | Trip type: Business, Solo travel

This hotel is very clean with comfortable beds. They include hot breakfasts and during the week, dinner from local restaurants that are top notch. I never had to worry about going back out to get a meal. The staff were all well trained, courteous, and professional. The pool area and workout room were always clean and kept. They had a... more

Management response from
Barry Hewelt, Director of Sales

We appreciate your loyalty and the kind words, and we’ll see you on your next visit to Lansing!

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3 of 5 stars
Asheville, North Carolina
16 Jul 2009 | Trip type: Family

Staff was friendly and the place was clean, but it was very worn out, far more so than it should be for the per night price (on par with an $30-40/night dive). The TVs were small and one was on its last legs. The bedroom closet mirror was cracked and some damage to the almond color kitchen counter had been... more

Management response from
Barry Hewelt, Director of Sales

I apologize for what seems to have been a less than stellar stay at our hotel. Fortunately, this isn’t the experience shared by the majority of our guests who’ve stayed with us over the years. And we’re always working to upgrade our property with quite a few nice surprises scheduled to occur this coming year, so please…give us another try...

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5 of 5 stars
Michigan
9 Jul 2009 | Trip type: Business, Solo travel
1/1 found this review helpful

As a legislator I am in Lansing several days each week. I live just outside of the drivable range. Spending so many nights away from home, I have become very picky where I stay. I have found no place better than the Lansing Residence Inn. The staff see me coming through the door and before I get the to the... more

Management response from
Barry Hewelt, Director of Sales

We’ll always try our best to make you feel at home. Thanks for your continued loyalty and the kind words!

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4 of 5 stars
Columbus, OH
9 Jul 2009 | Trip type: Business

The staff were very friendly and accomodating. The room was nice and spacious. This hotel has nice basketball court, pool and fitness center. I would definitely stay again. I left my shoes in the room. I called and I had them back the very next day. Great service! more

Management response from
Barry Hewelt, Director of Sales

We’re very proud of our staff and they never tire of hearing kind words from guests like you! Thank you!

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5 of 5 stars
sadie
6 Jul 2009 | Trip type: Business

The Residence Inn is, and always has been, a great hotel to stay. We use the Residence Inn for our Board members to stay at when we hold Board meetings in Lansing. All of the Board members enjoy staying at the Residence Inn. more

Management response from
Barry Hewelt, Director of Sales

We’re always happy to hear from our family of travelers and make a point of passing your kind words on to our superb staff who make it all possible. Thank you!

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4 of 5 stars
Michigan
1 Jul 2009 | Trip type: Business, Solo travel
1/1 found this review helpful

If your looking for a nice place to stay for pleasure or for work, and you're in west Lansing Michigan, I would reccommend the Residence Inn on Delta Commerce Drive. The grounds are very well kept and they try very hard to keep it that way. When I was there, I saw one of the desk clerks working on the... more

Management response from
Barry Hewelt, Director of Sales

Our resident gardener is Victoria, who works as hard with our flowers as she does behind the front desk as our guest service agent, taking your reservations, checking you in, and making your stay as comfortable as possible! But then, all of our folks are exceptional at what they do; in the current parlance of the day…”that’s just how we...

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5 of 5 stars
Columbia, SC
28 Jun 2009 | Trip type: Business, Solo travel

Great knowledgable staff that knew the area and had great recommendations for fun things to see and do....The complementary breakfasts and dinners were great. I did not have to worry and plan my meals. The pool was very relaxing. The room was like home..living room, full kitchen (with dishwasher). Thank You! more

Management response from
Barry Hewelt, Director of Sales

Thank you for the kind words! We’re really looking at all the details of your stay with us and believe that every bit of it matters. And each review of our performance tells us what we need to know to do an even better job, so thanks for taking the time to let us know how we’re doing, and come...

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Residence Inn Lansing West Also Known As

  • Residence Inn Lansing
  • Lansing Residence Inn
Address: 922 Delta Commerce Drive, Lansing, MI 48917