Overall not a bad experience. We had reserved a room through hotels.com and we knew the room was not guaranteed two beds, but we called the hotel twice to confirm that there was a note for us to have two beds. When we got there, we were given a king and had to get a rollaway bed. I'm disappointed that... More

Just recently stayed here for a business conference in town. This hotel was very nice, spacious, clean rooms and had good amenities. The staff seemed to be very pleasant and helpful and even the bartender was helpful with talking to me about various local beers i was looking for. Hotel offered coffee and wonderful fresh baked cookies in the lobby... More

We need a place convenient to family when we visit. The room is spacious and clean. We use few, if any, of the amenities, but I notice the pool is popular for families with children. The WiFi has become increasing reliant and it is free. If the location works for you, this would be a good choice.

I live out in Chicago while my brother goes to a college near the Holiday Inn. My brother got hurt and my parents needed a room last minute to be with him for his surgery. Of course, this happened on a very busy Wednesday in the Grand Rapids market. However, Andrea was able to be extremely accomodating and get him... More

The front desk staff and rooms are great. The front desk staff checking in was great, check-in went quick. Staff recommended a great pizza place nearby. Rooms were very clean and comfortable. Breakfast the next morning was bad. Had to ask for staff to restock everything. Then they neglected keeping it stocked. Most of the tables were empty but had... More

My back didn't hurt when I woke up; I can't remember the last time that happened! (Yes, time for a new mattress at home). When I said that to the front desk clerk at checkout, she told me the beds were band new. Pillows were great too; a variety of firmnesses to choose from. The walk in shower was nice,... More

Have stayed at this hotel over a dozen times for business and the rooms are consistently clean and on the quiet side. Off the main drag but easy to get to. Hotel reception has always been professional and courteous. Ample parking, though, the restaurant is mediocre at best.

Hotel seems to be losing its luster and showing some age. I think it needs updated. Small things starting to look run down a little bit. The staff at the front desk continues to be the strong part of this hotel.. Couple of mornings there weren't hard boiled eggs or banana's and I don't think that should ever happen. The... More

Very nice Holiday Inn. Good location in Kentwood/Grand Rapids. Clean, comfortable rooms, my room had a mini fridge and microwave. Rooms are quiet and spacious. Small fitness facility with cardio machines and free weights that suited my needs. Onsite restaurant with bar and a close drive to many local restaurants and bars. Overall a nice place that served my needs,... More