Stayed here for one night for a skating competition. The rooms were OK, a little tired looking, though they did have a microwave and a really big fridge. The parking lot was VERY small, so if the hotel is booked, people will need to park across the street (4 lanes of traffic!) in the parking lot of a former Burger... More

Overnight trip to Kalamazoo. Hotel room was clean and fairly spacious. We reserved a room with a king bed and was surprised to find a king bed and also a hot tub in our room. Also had a microwave and refrigerator. Asked for an extra hour to check out in the morning and was given it...no questions asked. Only reason... More

Close to the university. Rooms were VERY small. I was made to feel like a pest because I wanted toilet paper and a lamp (with working lightbulbs) on my desk / table. Breakfast (do-it-yourself) was good.

To qualify myself, I travel frequently for business, and stay in hotel rooms about 1/3 of the nights per year. My company booked me into this hotel out of default, because the normal hotel I stay at was booked up. My first impression was that this hotel is in a more run down part of town. There were some little... More

Stayed two nights while visiting the University. It is in close proximity to the University which is helpful but the area is fairly sketchy and we did not feel safe walking around. We had no issues with the staff and they were helpful directing us to where we needed to go. Breakfast is included and we felt we paid a... More

After reading many of the reviews on this board, I had some trepidation about staying at this hotel. I was pleased, therefore, to have a very different experience. If found the hotel staff to be very friendly and accomodating. I was given a whirlpool tub room at the regular room price, as they were sold out of the latter. The... More

When my husband booked this hotel for his weekend business trip I was quite hesitant to tag along after reading the prior reviews. We were also bringing our 1 year old son with us. The young gentleman who checked us in was pleasant. We had no issues with the staff. The elevator was out of service for a few hours... More

This hotel is run by the worst customer service that I have ever experienced in my life. I was overcharged for my room, which according to the reviews here is not the first time. My room was $166, I was charged $174 plus another charge of $150. I called and spoke to Whitney, she said it was a mistake and... More

About 6 blocks from downtown with easy access. Also near Western Michigan University. We stayed overnight because we were seeing a Broadway show at Miller Auditorium. Sports bar next door and a good Italian restaurant across the street. Hotel is in an older neighborhood. No pool, but an exercise room if you want to work out. Great breakfast with waffles,... More