Made a reservation at the CF Hotel upon the recommendation of a friend who had stayed previously.
Hotel was nice and clean, but almost "sterile" and although it was a holiday weekend, not a lot going on inside in the hotel as I would have expected. Wasn't as "wowed" as I thought I would be based upon my friend's recommendation....
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Dear Traveler1966_MI,
Thank you for your review! We appreciate your honest feedback as it helps us to improve our quality and service for future guests.
I hope that you are able to check out our newest Grand Rapids location sometime soon. Even if you don't have the opportunity to stay with us again, please check out our CityVu restaurant or...
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The location is the draw for this hotel. We stayed 3 nights in a king suite room and were not at all impressed. There was only one chair (desk) for seating other than the window sill or luggage stand/top of the dresser. The reading lights for the bed were at the foot of the bed on either side of the...
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Dear Marilyn Brien,
I appreciate your honest review. Any feedback, positive or negative, is helpful to us so that we can continue to improve our quality and service.
I want to personally apologize that you did not have a better experience with your first room. If you would like to discuss the situation further, I would be more than happy...
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This very contemporary and "green" hotel has a great location, nice bar and very good rooftop restaurant. The front desk staff, on the other hand was non helpful and seemed to not want to be bothered. No mention was made that a continental breakfast was provided (we discovered that on our own) and that, despite having a parking lot it...
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Dear Subtle1,
Thank you so much for the review. We appreciate any feedback that you can give us, positive or negative, as it always helps us to improve.
I would like to personally apologize that you did not receive top-notch service, as that is what we should provide to each and every guest.
Please feel free to contact me directly...
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Contemporary hotel is one block away from quaint downtown Holland, walking distance from shops and restaurants. Rooms were clean and unique, however you could hear everything. Plumbing was extremely loud, every flush, shower and sink usage was heard. argh. Our room was by a busy street and traffic noise was prominent. We were with a group and many stayed on...
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Dear Gregsfinds,
I want to apologize, it doesn’t sound like you had the best experience here at CityFlats Hotel - Holland. We take great pride in our staff and facility, but unfortunately we didn’t provide you and your guests the service that we are so proud of.
Please do contact me directly to further discuss the situation at your leisure,...
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This is a nice hotel but it is not all that. It is cold and not cozy hip in an Ikea kind of way but nothing really smashing like a fine European or even American hip hotel. The floors are cork and cold, the showers are big but have to lowest water pressure I have ever encountered. The beds are...
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Dear GianCarloBoromeo,
I want to apologize for the overall experience that you had on your most recent stay. We appreciate your feedback regarding the rooms and the hotel in general, as it helps us to improve. We take great pride in our staff and facility, but we clearly didn’t live up to those standards.
Please do contact me directly to...
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First of all, I am amazed that this type of property exists in Holland Michigan...it's about time!!! The location can't be beat, as it is right downtown and convenient to everything. Check in was smooth and efficient, with the friendliness I have come to expect from Holland. The room itself was very different from your normal hotel room...very modern and...
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Dear S A,
Thank you for your kind remarks! I will pass along to our staff your comments, we appreciate it. We also appreciate your thoughts and feedback regarding the rooms, it helps us to improve for your future stays. We are glad that your visit to Holland was enjoyable, we hope that you had the chance to experience everything...
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This hotel has it all: great location, cozy & unique rooms, excellent fitness center and a lobby bar with cold adult beverages.
Dear PonchoPondPal,
Thank you for your kind remarks ! We appreiciate you staying and dining here in lovely downtown Holland! ! I will pass along to our staff your comments, we all appreciate it!
If you get a chance to visit the Grand Rapids area, please check ou our new facility in the heart of downtown.
Stuart VerHoef
General Manager
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Great place to stay downtown. I did occur a problem upon checking in. Was there for a wedding and had changed my reservation to a junior suite instead of a regular room due to the fact that only the suites have bath tubs. Unfortunately, I was told that my reservation had never been updated in the system though I had...
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Dear Krimmy17,
I want to personally apologize for the mishap with the room reservation. We appreciate your thoughts and feedback regarding the rooms and the downtown Holland area. We hope that we can make it up to you on your next visit, please do contact me directly to further discuss the situation at your leisure, my number is 616.796.2102.
Thanks...
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Entering this hotel feels like you've very fortunately wandered into an alternate universe. Decor is gorgeous - minimal but warm, mid-century modern but very current. Attention to green details just makes you appreciate even more the aesthetic achievements this hotel has been able to accomplish. Each room is different, so no "cookie-cutter" feel here! Michigan-made bed was amazingly comfortable -...
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Dear siouxbdoo,
Thank you for your kind remarks! I will pass them along to our staff your comments, we appreciate it. We take great pride in being one of the only Gold LEED certified hotels in the Midwest. The next time that you are here, please check out the resturant to complete the CityFlats experience, you wont be disappointed !...
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This is a great place to stay In Holland. It is right downtown, near all the shops & restaurants. It is not huge but big enough to have all the amenities you need. Unless you need a pool-there is no pool. However, there is a great bar that has a fun happy hour on weekdays. Also, a coffee shop in...
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Dear JanaChicago,
Thank you for your kind remarks! I will pass along to our staff your comments, we appreciate it. We appreciate you taking the time to tell us both the things that we need to consider and the thigns that you enjoyed in the room. It sounds like you got to enjoy the room and the hotel to the...
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