Our stay started and ended with excellent service. I callied the hotel to make a reservation and mentioned we were flying out early in the morning. Bo told me about the park and fly program which worked out perfectly. Our room was clean and the entire staff was helpful and friendly. The hotel provided free shuttle service to and from... More

This place was the best. The front desk people Bo and Sarah could not have been nicer and more helpful to us. You should give them a hefty raise when the time comes for those considerations because they do a great job for your hotel. The room was clean and the bed was very comfortable. We highly recommended Comfort Inn... More

I have stayed at this award winning property 3 or 4 times in the past year. As having choice privledges "Diamond Elite" stautus, I am very discriminating where I stay. I travel and stay overnight an average of 100+ nights a year. I choose this property when in Grand Rapids for its excellent service, impeccably clean rooms and most importantely... More

Stayed one night, parked for airport 3 weeks. Excellent staff, very helpful. Free shuttle to and from airport. Breakfast available early morning. Clean, comfortable. Very reasonable price. Highly recommend. More

I would like to give the highest rating possible to front desk clerk Kyle. Even before we checked into this hotel, I called Kyle due to a mixup in reservations I made through Choice Hotels. Kyle was very courteous and accommodating. He stated he would would work with me to create the outcome that was best for me. When we... More

The staff members are wonderful: Brett's sincere smile greeted the guests who checked in; and Bo went beyond his call of duty to help us out on all of our requests, and make us feel at home. The complementary breakfast is excellent, much better than many other hotels' complementary breakfasts. I truly had a wonderful experience in this hotel! . More

I have stayed here a number of times. Beds are comfortable, rooms were clean, staff has always been polite, friendly and helpful. More

We have used this property when flying to Florida for a weeks vacation. The service, cleanliness and full breakfast make the trip seamless. When we returned the shuttle was not available and they arranged a cab that was waiting for us when we left the terminal. They covered all the charges. I wouldn't hesitate to use them each time we... More

I have been to this hotel on several occasions. The staff is always friendly, professional, and helpful. This past New Year's Eve was no exception. While it was busier than usual, the front desk staff was attentive, and right on "their game". And we cannot say enough about the hard working staff that puts together the breakfast. They start at... More