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Holiday Inn Express Hotel & Suites Grand Rapids Airport

2.5 of 5
5401 28th Street Southeast, Grand Rapids, MI 49546
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Ranked #9 of 51 hotels in Grand Rapids
4.0 of 5 stars 64 Reviews
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64 reviews from our community

    Trip type
Traveller rating
    33
    15
    12
    3
    1
Date Rating
Dale S
Omro, Wisconsin
Top Contributor
51 reviews
13 helpful votes
3 of 5 stars Reviewed 12 January 2012

This hotel got pretty decent reviews, but I can't agree with the others. The service was so-so. The room was almost clean The room had peeling wall paper The property needs either a remodel or at least some basic maintenance. More

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scubafrog869
michigan, USA
Senior Contributor
32 reviews
3 helpful votes
3 of 5 stars Reviewed 6 January 2012

We stayed here a few times before early flights. Rooms were larger which was nice so you didn't hear the hallway noise when going to bed early. Bad part breakfast starts too late for the early flights. Have stayed other times and breakfast was very good. Clean room. Is getting older - ceiling tiles crusty in areas, bathroom sink leaked... More

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mbcastilloil
Chicago, IL
Reviewer
5 reviews
5 helpful votes
4 of 5 stars Reviewed 3 December 2011

WEll kept - suite style is nice for families. Breakfast was great! Our kids are 2 and 3 and loved the pool, but we had to be with them every second because its a traditional pool they could easily fall off into (I'm into the newer hotels that have pools that cater to little ones a little more). Luckily we... More

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WGN5150
Chicago, IL
Reviewer
4 reviews
1 helpful vote
5 of 5 stars Reviewed 15 November 2011

It's rare when you see an ad for something and the product or service lives up to it. Holiday Inn Express is one of those rare gems! Everyone was absolutely prompt and polite and really happy to help me! Check in was FAST! Got to the room - super clean - comfortable bed - lots of pillows - television was... More

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stroudcrowd
Ottawa, Canada
Contributor
15 reviews
7 helpful votes
5 of 5 stars Reviewed 8 October 2011

We were in town for a family party and had scheduled our stay for one night before moving onto another hotel in Lansing, Michigan. We were enjoying our stay when it was time to check out and asked ourselves did we want to go the other hotel we had booked. The answer was no. We went to the front desk... More

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StephSTL
St. Louis, MO
Contributor
16 reviews
11 helpful votes
3 of 5 stars Reviewed 4 October 2011

After reading so many good reviews of this property, we were a bit disappointed with our experience. On the positive side, we did find the rooms to be very clean, and the rooms were plenty large for our purposes. The breakfast was also good, with quite a few food and beverage options. The pool was fine-- the water was a... More

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Chakiwe, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review
27 October 2011

Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. We’re sorry that you received service that prompted you to review us with a dissapintment and we regret any inconvenience or frustration that your experience... More

spriteguy
Detroit, Michigan
1 review
4 of 5 stars Reviewed 3 October 2011

Great hotel. Bed was comfortable. There's a fridge in the room which is nice for meals we couldn't eat. There's not much in the area that's walkable, but there is a mall a short 2 minute drive. Free coffee in the hotel lobby. Check in was fast too! Great hotel. Would stay again. More

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Chakiwe, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review
6 October 2011

Thank you very much for the high praise of our hotel! I'll be sure to let our staff know of your nice kind words. It is good to hear you enjoyed your stay. We also do offer a complimentary Shuttle to and from the airport also within a three mile radius of our hotel. So the next time you are... More

JanetCincy
Cincinnati, Ohio
Senior Contributor
25 reviews
4 helpful votes
4 of 5 stars Reviewed 23 September 2011

This hotel is clean, convenient, and very quiet. Definitely check in out if you are in the area. There are restaurants close by as well as a grocery store. More

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Pamela Webb, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review
28 September 2011

would like to take this opportunity to thank you for posting such a pleasant review! Our goal is to provide extraordinary service to every one of our guests, and we appreciate you taking the time to review your stay with us. It seems like "word of mouth" is always the greatest referral, and we appreciate you allowing us the opportunity... More

vangorcp
Indianapolis, Indiana
Contributor
11 reviews
4 helpful votes
3 of 5 stars Reviewed 20 September 2011

We stayed for 2 nights over Labor day weekend. Check-in was quick, i asked for an upgrade but was denied. They appeared to be having a large wedding reception or party on the 2nd floor however we were not disruptive. We asked for dining and sight-seeing options downtown and went that impressed with staff's knowledge of area. Pool and hot... More

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Chakiwe, Guest Relations Manager at Holiday Inn Express Hotel & Suites Grand Rapids Airport, responded to this review
29 September 2011

Thank you for taking the time to convey your comments regarding your recent experience with us at the Holiday Inn Express & Suites in Grand Rapids Airport. Your willingness to share your thoughts with us is genuinely appreciated. I am glad to know that your check in experience was quick and smoth for you. Concernig an upgrage that you requested,... More

HolidayNomad2
Antwerp, Belgium
Contributor
14 reviews
10 helpful votes
4 of 5 stars Reviewed 18 August 2011
1
person found this review helpful

I booked this hotel because of the proximity to Grand Rapids Airport & good price. We booked a King Suite and were not disapointed. The room was nice and quite important: clean! We arrived very late at night at Grand Rapids Airport and when I booked the hotel online I saw there was a free airport shuttle, however on the... More

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Holiday Inn Express Hotel & Suites Grand Rapids Airport Also Known As

  • Holiday Inn Grand Rapids
  • Grand Rapids Holiday Inn
  • Holiday Inn Express Grand Rapids
Address: 5401 28th Street Southeast, Grand Rapids, MI 49546

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Holiday Inn Express Hotel & Suites Grand Rapids Airport
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