Grand Rapids is a great place to visit and stay. I have traveled for 20+ years for business and pleasure, and stayed in many Crowne Plaza's. I am sorry to say this Crowne Plaza needs a facelift. Not up to the standards I have seen in most Crown Plaza hotels. I checked in later at night, and did not have... More

Spent the night for business as all the downtown hotels were booked. Great older hotel - very well kept with an excellent staff. Only downside is there is no entertainment in the evening. So if you want to sit in the bar and listen to some music - have them put on a radio. Clean rooms, nice beds, nice pool More

I visit this area 4 times a year to visit my nearby mother in-law and have had nothing but problems - and I travel several times a month domestic and overseas generally with no issues elsewhere. For a couple years we tried the Marriott Courtyard down the street but almost always had noise problems. Then the Hilton, but also had... More

The only real complaint I can muster about this hotel is that it's nearly impossible to find the parking lot entrance. You have to turn before you actually get to the hotel, but the turn is not labeled. We ended up driving *to* the hotel, then *past* the hotel, completely befuddled as to how we were supposed to get there.... More

We stayed here overnight and had one of the best night's sleep in a hotel ever! Room and bathroom was spotless, bed was sooo comfy with plenty of pillows and bedding. Wifi worked great. Plenty of toiletries and coffee. Great location with plenty of restaurant choices. More

Very clean, good value, and quiet. Overall great experience. More

1. We arrived the desk lamp was unplugged, the cord hanging over the desk. So we notified the desk and they came up when we left and plugged it in. They also left the huge dresser hanging out about 5 inches. This was a plain desk lamp; no extra power source was available anywhere near the desk. 2. There were... More

We stayed here overnight while visitng my grandma in her nursing home nearby. It was clean, quiet and what I expected from the Crowne Plaza. The pool area was really nice, there was a large hot tub and a steam room / sauna. We ordered take out from the restuarant and it was okay. Nothing special. I would stay here... More

Had a nice, if unspectacular, over nite stay. Great location near airport and interstate highway. Restaurant dining options galore as almost every major chain must be located within 3 miles of hotel as well as several local establishments. Room was comfortable except for mattress's were soft/sagging and not to my liking. Would consider again when in the area... More