When I titled this unhappy...I did not mean I was unhappy with the hotel. It was almost the exact opposite. The hotel wasn't bad. Wasn't that great either but then what should you expect. The beds were okay. The pool was big. The rooms definitely looked like they'd been used which is good for the hotel, not necessarily for the...
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We recently stayed here for a volleyball tournament and this hotel was a lot nicer than I had expected. The room was clean, but controlling the temperature in the room was not an easy task. When we walked in it was freezing, which is fine because the room was empty, but after turning the heat on, it got VERY warm...
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Thank you for your response, you were staying with the Coldwater volleyball group weren't you? How did everything go with the team I don't remember seeing you again before you left. I'm glad to see that everything went well with your stay and that you enjoyed our service. I agree sometimes the heating units in the rooms can be a...
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The hotel has recently become a Best Western, and it looks like a lot of renovations were done. It was very clean and bright, the room was actually a two-room suite, it had a mini-fridge and a microwave. There was also a good-size couch in the sitting room. The wi-fi connection in the room was very good. The breakfast was...
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Thank you for your review, I’m really glad to see that you enjoyed the renovations we made. We are a relatively new Best Western, and much of the property was redone earlier in 2011 and that included some upgrades to the guest rooms. I’m glad to hear that you also had a good experience with some of the services we...
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We stayed here for two nights. We had 3 rooms. Clean hotel. All rooms had refrigerators and microwaves, which was nice. Pool stayed open late, front desk staff was very helpful and friendly. Continental breakfast (not amazing, but decent). We got rooms for $48 using hotwire and they worth well worth every penny. Nice hotel. Plan on staying again for...
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Thank you so much for your review, I’m glad you enjoyed your stay here with us. We do work very hard to keep our property clean along with all of our guest rooms and we are proud to provide a great service to all of our guests. I hope we see you again soon!
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Star ratings can be deceiving. This hotel may be rated only 2 or 3 stars, but these ratings are based on amenities. If a hotel has onsite spa, restaurant, shopping, conferance center, it will get more stars (even though the rooms, service, etc may be terrible). This hotel is an example where the Tripadvisor rating is a better indicator. The...
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Thank you so much for your response. We take a lot of pride in offering our guests the best experience we possibly can. You are right in that star ratings often have little to do with the quality of a hotel, we believe that the ratings and feedback from our guests are more important, and that is why we try...
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Impressive!!! We originally chose this hotel because of the shuttle service and the inexpensive price to leave our vehicle there while on vacation for 2 weeks. We will go back because of the services and courtesy of the employees. These people know how to make you feel welcome with a smile and positive attitude what ever the time of day...
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Fifteen days in Mexico must have been so nice and warm! We pride ourselves on our park and ride packages and we enjoy our guests. We were very excited to hear about your warm trip as it is so cold this time of year in Michigan. Stop by again for your next vacation and we will have a place ready...
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Overall, this hotel is a good buy. The suites are nice for two or more guests. Two bathrooms makes it much easier to get ready to go out or to end the stay. Price is reasonable. Furniture could use some upgrading.
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Thank you so much for your nice comments. We hope you return again!
All our best,
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Awesome customer service. Friendly staff. Can't wait to start there again!
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This hotel was awesome. We were chosen as their "guest of the day". we were upgraded from a king room to a king suite it had 2 rooms and 2 bathrooms. We even showed up two hours early and our room was ready and they let us check in early. Not only that they brought our breakfast to our room....
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Dear Tina,
We put the word "Hospitality" in our name and we were so glad to have you in our home. We appreciate the times you stay with us and we will continue to do what we enjoy the most and that is spending time with our guests and helping like family. It is important to us that you get...
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We arrived here after midnight because of flight delays and I must admit that before I arrived I was a little cranky, but the friendliness of the front desk and the very comfortable mattress changed that.
The room was spacious and even had a fridge and microwave. The continental breakfast included in the price had a good variety of hot...
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124 Reviews
88 Reviews
