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BEST WESTERN Hospitality Hotel & Suites

2.0 of 5
5500 28th Street SE, Grand Rapids, MI 49512-2052
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BEST WESTERN Hospitality Hotel & Suites
Ranked #19 of 51 hotels in Grand Rapids
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101 reviews from our community

    Trip type
Traveller rating
    36
    31
    12
    11
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Date Rating
Chicago, IL
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 14 May 2013 NEW via mobile

Combine the smell of a dead mouse, 20 years of smoking trapped in the carpet, dust and mold and you'll get the Best Western Grand Rapids (on 28th street). I got my room, and a wave of smell I won't forget hit me. I tried to open windows, and even spray deodorant into the air. But it came back. Brian... More

Was this review helpful? Yes 1
See 2 more reviews by WGN5150 for Grand Rapids
Indianapolis, Indiana
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 6 May 2013 via mobile

I booked thru Expedia but when I checked in they didn't have my reservation. A quick phone call & Expedia faxed them my reservation but then they didn't have a king room for us. She upgraded us to a 2 room suite with a king bed. It had 2 bathrooms which was great + a kitchen area which is always... More

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Rachael L, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review
8 May 2013

Thank you for your review! I'm glad that we were able to upgrade you and that you enjoyed your stay with us! The king suites are my favorite rooms here, they have so much room and the 2 bathrooms and TVs are always nice. We do hope that the next time you are in Grand Rapids you stay with us... More

Wheaton, IL
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 of 5 stars Reviewed 5 May 2013

This hotel was perfect for our stay to visit the area. The room and hotel were very clean, everything seemed newer or updated and the bed was comfortable. It was in a nice area with restaurants and a Meijer right across the street. The breakfast was very good and plentiful with a nice seating area overlooking the hotel lobby. We... More

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Rachael L, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review
8 May 2013

Thank you so much for your review! We are doing quite a bit to update our property to make it more comfortable for our guests including adding more to our breakfast like variety pack oatmeal the the waffle bar. Our evening snacks are a big hit with our guests too! I hope that the next time you are in the... More

Elmira, Michigan, Usa
1 review
5 of 5 stars Reviewed 18 April 2013

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Review collected in partnership with Best Western

Rachael L, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review
19 April 2013

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Flint, mi
Top Contributor
454 reviews 454 reviews
59 hotel reviews
Reviews in 97 cities Reviews in 97 cities
120 helpful votes 120 helpful votes
5 of 5 stars Reviewed 11 April 2013

My wife and I always use Priceline or Hotwire for hotel stays in this area of Grand Rapids because we always get a good to excellent quality hotel stay at a great price (bidding two stars or higher). Of the four properties on the East side of I-96 (along 28th Street), this hotel (Best Western) is consistantly our favorite. Our... More

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See 29 more reviews by flintjarvis for Grand Rapids
Rachael L, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review
17 April 2013

Thank you for your amazing review! You really painted a picture of all we have to offer our guests and the surrounding area. We hope you continue your loyalty to our hotel as you visit Grand Rapids. More

Kalamazoo, Michigan, Usa
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 10 April 2013

Upon arrival I was greeted warmly and professionally. We were a little early but our room was ready for us. The hotel was very clean and the staff was great. The "snack" they served was enough for us for dinner. This allowed us to play even more in the huge CLEAN pool. The breakfast was great as well. There were... More

Was this review helpful? Yes 1
Rachael L, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review
11 April 2013

Thank you for your review! My staff and I pride ourselves with having excellent customer service, and I'm glad that we provided you with nothing less than the best. Our evening snack served Monday - Thursday is quite the treat for our guests, as many hotels don't offer that amenity. And having the areas largest indoor pool is a huge... More

Garden City, Michigan, Usa
1 review
4 of 5 stars Reviewed 9 April 2013

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Review collected in partnership with Best Western

Rachael L, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review
10 April 2013

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Shelby Township, Michigan, Usa
1 review
4 of 5 stars Reviewed 2 April 2013

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Review collected in partnership with Best Western

Rachael L, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review
3 April 2013

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Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 April 2013 via mobile

Great place, great price, great breakfast. Not noisy, pool was very clean. Hostess at desk were very polite and knew what they were doing. Thank you best western Also i signed up for the rewards card. That should help for future stays

Was this review helpful? Yes
See 6 more reviews by bigsexy_30 for Grand Rapids
Rachael L, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review
1 April 2013

Thank you so much for your review and kind words! We truly do love working with our guests and making them feel welcome and at home. As a Best Western rewards member you will start earning points for every dollar you spend at any Best Western, which can then be exchanged for things such as free nights, or gift cards.... More

Grand Rapids, Michigan
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 31 March 2013 via mobile

We are local our family comes here to swim and get away from home for the night this is our favorite spot. Price for 5 people you can't beat the price( we called around). The breakfast is good also my kids love the do it your self waffle maker.

Was this review helpful? Yes
See 5 more reviews by Vanessa N for Grand Rapids
Rachael L, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review
1 April 2013

Thank you for your review! I'm so glad that your family enjoyed their stay with us! Our pool is the largest in the area (something we often brag about). We are adding more to our breakfast, including strawberry and whipped topping for waffles. we hope to see you again next time you need a night away! More

 
 
 
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Additional Information about BEST WESTERN Hospitality Hotel & Suites

Also Known As:
Best Western Hospitality Hotel Grand Rapids
Best Western Hospitality Hotel And Suites
Best Western Grand Rapids
Grand Rapids Best Western
Best Western Hospitality Hotel
Address: 5500 28th Street SE, Grand Rapids, MI 49512-2052
Phone Number:
Region: United States > Michigan > Kent County > Grand Rapids
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotels in Grand Rapids
Price range (per night): ₹ 4,250 - 6,513
Hotel Class:2 star (2*)
Official Description (provided by the hotel):
Guests of the BEST WESTERN Hospitality Hotel & Suites will be pleased to find that each well-appointed guestroom and suite includes satellite television with HBO®, a refrigerator, microwave and free high-speed wireless Internet access. Other amenities at this Grand Rapids hotel include a complimentary hot breakfast buffet each morning, free dinner every Monday through Thursday, a sparkling indoor heated swimming pool; largest in the area, hot tub and a complimentary airport shuttle service to the Gerald R Ford International Airport - located just three miles away. Proud to be the closest BEST WESTERN to Frederik Meijer Gardens & Sculpture Park, named one of the world’s 30 Must See Museums by Patricia Schultz, author of 1000 Places to See Before you Die. Meijer Gardens is home to Butterflies are Blooming and Christmas Around the World and Grand Rapids Art Prize Annual exhibitions.Business guests of the BEST WESTERN Hospitality Hotel & Suites will also appreciate this Grand Rapids hotel's close proximity to local businesses including the Grand Rapids Medical Mile. The Medical Mile is home to the Grand Rapids Community College Calkins Science Center, Spectrum Health’s Butterworth Hospital Complex, Grand Valley State university’s Cook-DeVos Center for Health Sciences, and Michigan State University Secchia Center Medical School. The BEST WESTERN Hospitality Hotel & Suites is close to Amway, Meijer, Cascade Engineering and Steelcase Headquarters. The Best Western is centrally located within minutes to over 100 restaurants’, many of them participating popular Annual Restaurant Week.Specializing in hosting sports teams, the BEST WESTERN Hospitality Hotel & Suites' location near Aquinas, Calvin, Cornerstone, Davenport and Grand Rapids Community Colleges. Located only minutes from Patterson Ice Arena, Soccer Spot, MVP Field House (directly across the street),and AMF Eastbrook Lanes Bowling Center. ... more   less 
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BEST WESTERN Hospitality Hotel & Suites
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