I won't go in to the things that resulted in me reaching out to the General Manager because this hotel deserves its commendations. I will tell you it had to do with the first line staff. Unfortunately they are our first impressions of an establishment. It shouldn't be that way because the issues I faced are not a direct reflection... More

During a recent convention, we stayed at this hotel. The hotel is a great blendinging of old and new. My room was in the original section. It was very comfortable and had easy access to the elevator. The complex is right next to the municipal convention center and the river. Across the river, a short, beautiful walk takes you to... More

I stayed here for only one night in May and was pleasantly surprised. The tower I stayed in was renovated and very nice. The room was extra large (it had its own walk in closet), and the two queen beds were dwarfed by the size of the room. The bathroom was completely renovated and was clean and a pretty good... More

We stayed on 18th floor of tower. Very nice room. Bath area a bit dated. We found the service to be exceptionally good. Was great to stay after River bank Run and use pool. Close to many nice restaurants.

My daughter and I stayed for three nights in November 2012. We were in the older section and absolutely loved our room which had a king bed and additional sitting area, microwave, dressing room and refrigerator. The small restaurant with its old fashioned booths had nice food, my daughter loved the ice cream Sundae. Also had the Thanksgiving day buffet... More

I was here for a conference and was given a room in the "old section." The room had two queen beds. A small room with a tub/shower and commode and a separate room with a sink and closet. It had two chairs and a writing table. My view was of the street which was nice with the exception of the... More

I have stayed at the Amway Grand Plaza (AGP) Hotel a number of times for a work related function that occurs annually. I am seldom disappointed, and my most recent trip is no exception. When I arrived I was hoping for a little extra space for an anniversary night during the week when my wife would be joining me. But... More

My sister and I stayed at the Amway this past weekend. We booked a room online months in advance. We booked a $200/night Superior Suite that was NOT worth $200/night!! First off, if you are looking to stay at the Amway for the view, DO NOT book a Superior Suite! Their website states the view from this type of room... More

Stayed here on the Fri and Sat of GVSU graduation weekend. What a pleasure. Right in the heart of everything to do in downtown GR. You can walk to virtually everyplace you need to get to. The rooms are spacious and quiet and our 20th floor room with a view of the river was lovely. Is it pricey? A bit,... More