This is a fantastic hotel. This was my 3rd time in Amway Grand Plaza and I am really happy to recommend this hotel. The location is great. I liked the gym, the restaurant on the top of the tower and the nice people - the service was absolutely superb. Wireless internet is quick and free. I am looking forward to... More

"The Amway" always does a great job. Being in my hometown I have not stayed here since my honeymoon, where they did a fantastic job. I am here for events/meetings/conferences many times a year and they do a great job. Many from my company also stay here for meetings when they are in town and are always very pleased.

Another business visit, another sweet deal on a room in the best hotel in West Michigan. ($158 on AmEx. Who knew?) This time on check-in I told the clerk, "I don't care which direction I face, just put me up as high as you can so I'll have a nice view." So unlike last time, when I was in the... More

This is the worst hotel I have stayed in the US for service. Having travelled from the UK in May 2012 for 5 nights stay here I had numerous service issues being completed upon my return having to chase the hotel for the $660 they reserved on my debit card and despite charging me for my room rate and extras... More

I stayed for a conference and planned on sharing the room with a colleague. I did NOT provide any information of the second person that was staying in the room with me. However, the morning after we stayed there, she went to the front desk, requested a key AND RECEIVED A KEY FOR A ROOM FOR WHICH SHE WAS NOT... More

Room was booked months in advance and we told them that we needed a lower floor due to someone afraid of heights. They promised no higher than the 5th floor. When checking in found out we were on the 9th. So don't believe what they say on the phone. Other than the fear of heights, the hotel was beautiful, clean,... More

Love this hotel, right in the heart of downtown. I have stayed here a few times in the past year, there is a historic half that is very ornate and a newer glass tower that is more modern. Both have immaculate rooms. The service is fantastic and the dining options are all great. It is overall a beautiful, clean nice... More

The service is amazing, always asking how they can help. The hotel is just beautiful and very classic.

I spent four nights at the Grand Plaza -- and it's always a Grand experience. I prefer a room in the older (but totally renovated) Pantiland Hotel side of the Amway Grand Plaza. The rooms are large and spacious with nice amenities.