We selected this hotel thinking it was a good place for families, given that there is a water park at the hotel. The water park is small, good for families with small kids during a slow, non-crowded stay. We stayed in a standard room - a king size bed with a sleeper sofa. One disappointment because it was not communicated... More

We stayed one night with our 3 boys. Ages 10y, 13y, 16y. The hotel needed some cleaning. It looks newer from the outside but the inside is pretty worn. The staff was very nice and helpful. No complaints there. Our room was a double. Standard room. Standard size. The bathroom had a sour smell but wa clean. The room wad... More

Decided to do a quick weekend get-away with the kids ages 8, 6, 5, and 2. Did a Google search for "indoor water parks in Michigan" and this hotel was one that appeared. I called and made reservations - very pleasant experience! I asked for adjoining rooms and although there is never a guarentee, we got what we asked for!... More

Stayed for business in the area. Room was ok. Clean. Breakfast typical. Staff friendly. But if you like a treadmill or elliptical don't plan on them working properly. Both treadmills slip so bad you can't walk on them safely. The elliptical could be updated. Didn't try the stationary bike and there are some free weights. I book most of my... More

A friend and I took our 4 kids (ages 7, 4, 2, and 7mo) for a weekend getaway and stayed in the 2 room suite. It was perfect for us! I would not recommend the water park for older kids, but it was perfect for the smaller kids. The large water slide kept the 7 year old busy while we... More

We had read the reviews and were not sure what to expect. I've stayed at other HI Express before and had lukewarm service. Our stay was mid-week. We were pleasantly surprised. The front desk staff was prompt and friendly. They helped with our toddler who needed some milk to drink after hours. We came to GR to visit the Childrens... More

With the storms hitting the south part of US, we opted to go back to Michigan, this time the Grand Rapids. HIE was just the right place to stay. It was easy to locate, near the major highway and not far from the attractions. The room was not big enough but it was ok, clean, and quite contemporary. The waterpark... More

This hotel was such a disappointment. I have never got treated so bad by anyone before like I did by the front desk and to top it off, when I got to my room, it was dirty. The sheets had hair on them and a blood stain and hair on the pillows. The house keeping didn't understand english and the... More

My son and I met up with another friend and her son for a night. We went to the John Ball Zoo then checked into the hotel. Checking in was easy, the staff was really nice. There was a couple helping with the check in and making sure that we were all happy. The husband chatted with the kids and... More