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Omni Detroit at River Place


Hotel class 4.0 of 5
1000 River Place, Detroit, MI 48207
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Reviews you can trust

56% Recommend
3.5 of 5 stars 65 reviews
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1 of 5 stars
austinboy
24 Oct 2009 | Trip type: Business

I traveled to Detroit on a business trip and thought this would be a decent hotel. It was very difficult to find and somewhat far away from downtown. I had reserved a room with two queen beds as I traveled with a colleague and guaranteed it for late arrival. After waiting almost ten minutes to check in, I was told... more

Management response from
Omni_Manager, Manager

We are sorry about having to find other accommodations for you at another hotel. More importantly we are sorry that your card was charged when you didn't even stay with us. We will contact you directly to resolve the issue. We certainly don't want to rip anyone off. While we are not located right downtown, we are only one mile...

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3 of 5 stars
Windsor, ON
19 Oct 2009 | Trip type: Couples
1/1 found this review helpful

I stayed at the Omni Detroit River Place for the Detroit Marathon, October 18, 2009. Having stayed at other Omni properties in various cities, I must say that I was disappointed with this property in particular. Does NOT meet the normal Omni "standard", this is certain. While checking in, we were standing in the Lobby waiting for an employee to... more

Management response from
Omni_Manager, Manager

We apologize for the lack of service and cleanliness of the room during your stay. There is never an excuse for the check-in process to come close to 45 minutes, a late wake up call and a missed breakfast delivery. We also apologize that no one was there to help you with your keycard when it wasn’t working properly. We...

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4 of 5 stars
Fairfax, VA
8 Oct 2009 | Trip type: Business, Solo travel
0/1 found this review helpful

Traveled to Detroit on business and found the Omni to be a good place to stay. Helpful staff, nice rooms, and decent food on the restaurant. My only concern is that the hotel's location is a little isolated. more

Management response from
Omni_Manager, Manager

Thanks for your review of the hotel. We are not located right in the heart of downtown, but a mile to the east of the riverwalk. For that reason we do offer a complimentary shuttle to downtown. Please contact the concierge for hours of operation.

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4 of 5 stars
Indiana
1 Sep 2009 | Trip type: Couples
2/2 found this review helpful

I wasn't sure what to expect from the reviews but I was pleasantly surprised. We found the hotel with no problem using mapquest. Parking seemed expensive as they offered no park yourself options. We are not talking downtown crowded, there was plenty of room. Checkin was done at a desk on the 2nd floor. Only one desk clerk. We had... more

Management response from
Omni_Manager, Manager

Thank you for your review. We are so happy you enjoyed your stay at our historic property. While we don't offer any self park options, the valet has unlimited in and out privileges and is in a secure lot. We hope you will come back to Detroit and stay with us again. Until then safe travels.

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5 of 5 stars
helsinki, Finland
28 Aug 2009 | Trip type: Solo travel

I was a guest at this fine hotel in Aug.2009. This was my first time there and I was pleasantly surprised with the room, desk service, and relaxing location and the overall atmophere. The back yard is the Detroit River and the river walk can take you into town. The refurbished buildings are beautiful and the immediate area is tree... more

Management response from
Omni_Manager, Manager

We're so glad you enjoyed your stay with us. Thank you for taking the time to tell your fellow TripAdvisor readers about your experience. We hope you had a safe trip back to Finland and look forward to seeing you again on your next visit to Detroit.

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4 of 5 stars
Leicester, United Kingdom
25 Aug 2009 | Trip type: Couples

I agree with another member from Dublin - I think anyone who criticises this hotel is being very unjust! We had an excellent stay and experience. The service and quality of the room was very good and not at all dated as some reviews suggested. It is in an excellent riverfront location and although we did not go far it... more

Management response from
Omni_Manager, Manager

Thank you for choosing us for your trip overseas. We appreciate all our reviews, especially those from our international travelers. We're glad you enjoyed your stay with us and we hope you had a great time in Detroit. We hope you had a safe trip back to Leicester. Come stay with us again if you visit Detroit in the future.

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5 of 5 stars
boston
20 Jul 2009 | Trip type: Friends getaway

Just got back from the Omni and was given the reviews pleasantly surprised. The staff was very helpful and friendly, the rooms spacious and the wifi worked well. I found the location to be better than if it was in city center, the riverwalk in front of the hotel is nicer than that in front of the Renaissance Center. They... more

Management response from
Omni_Manager, Manager

Thanks for taking the time to review the hotel and taking photos as well. We're glad you enjoyed the location on the riverwalk and that the room was comfortable. We are sorry our in-room safes couldn't accommodate your laptop. We hope you had a safe trip back to Boston. Please stay with us again next time you are in Detroit.

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4 of 5 stars
Kansas City
16 Jun 2009 | Trip type: Family

We stayed at the Omni for a wedding event at the DYC. Overall the double room was very large, the beds were very comfortable, the bathroom was large and the towels were nice and thick. The hotel could use some updating (i.e., carpet upon entry of hotel, brass fixtures throughout hotel and in room). The shuttle was convenient to run... more

Management response from
Omni_Manager, Manager

Thank you for taking the time to write a review of the hotel. We do apologize for the noise. Our tent outside is very popular with weddings and other functions and we are sorry that the volume disturbed you. Even though you arrived at 11 p.m. we always welcome requests in the event that there is volume and we will...

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5 of 5 stars
Dublin, Ireland
21 May 2009 | Trip type: Couples

I stayed in the Omni Detroit with my new husband on honeymoon, we came from Dublin Ireland and we had the best week ever. We thought the staff were so so nice, especially the reception girls, and the guys in the bar. All the staff would bend over backwards to help us even though they were really busy with some... more

Management response from
Omni_Manager, Manager

Dani, thank you for taking the time to review the hotel and congratulations on your wedding. We're so happy you chose to stay with us on your honeymoon and glad you had such a good experience. When it's time to celebrate your anniversary we hope you'll think of us and come back to Detroit. Until then safe travels and all...

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1 of 5 stars
WI
14 Apr 2009 | Trip type: Couples

Between cold water in the shower for three days, broken light fixtures in the room, being stranded by the free shuttle twice, having our vehicle damaged by the valet and being charged double for our room despite pre-paying 2 months in advance, it was the worst hotel stay of my life. I'd love to say this was an isolated incident... more

Management response from
Omni_Manager, Manager

We are truly sorry we were not able to replicate the good stay that you mentioned in your review. As far as the room is concerned, we apologize for the cold water and the fixtures. We also regret the billing errors and the valet problems. Depending on when you stayed at the hotel, such as during the Final Four, a...

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Omni Detroit at River Place Also Known As

  • Omni Hotel Detroit
  • Omni Detroit Hotel River Place
  • Omni Detroit
  • Detroit Omni
Address: 1000 River Place, Detroit, MI 48207
Hotels in Detroit Omni Detroit at River Place
3.5/5.0
65