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Omni Detroit at River Place


Hotel class 4.0 of 5
1000 River Place, Detroit, MI 48207
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Reviews you can trust

58% Recommend
3.5 of 5 stars 70 reviews
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By trip type
All (70)
[ Date ] [ Rating ]
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3 of 5 stars
rkohler   1 contribution
Suttons Bay, MI
26 Jan 2010 | Trip type: Couples
1
person found this review helpful

We had Mapquest directions and found the hotel with no problem, even though it is a bit off the beaten path. Check in was fast and easy. I was not happy with the mandatory valet parking, but was forewarned. Our room was quite spacious, and the bed was great. The carpet was ripped in places and the bathroom could use... more

Management response from
Omni_Manager, Manager

We certainly appreciate your feedback and apologize for the poor communication with our shuttle pickup and the shower temperature in your bathroom. Usually we receive good reviews for our shuttle service, but obviously we dropped the ball on your second day with us. We will be contacting you directly to resolve the billing issue we neglected to fix at check-out....

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3 of 5 stars
travelfan55   1 contribution
Massachusetts
18 Jan 2010 | Trip type: Business

This hotel was somewhat disappointing. On the positive side, I would rate the service as very good. There are older Tripadvisor reviews which mention poor service. It is obvious that the management is reading the reviews and addressing those deficiencies. Checkin went quickly. We were told how to get wireless internet, and it worked fine. The room key worked the... more

Management response from
Omni_Manager, Manager

Thank you for your feedback. We appreciate the compliment on our service. However we’re sorry that the food was disappointing and the shower temperature was fickle. While our opaque room rates from Hotwire are cheaper than our rack rate, we certainly wouldn’t knowingly put someone in a room with a shower that didn’t work. We apologize that you had to...

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5 of 5 stars
purewaves   11 contributions
purewaves
28 Dec 2009 | Trip type: Couples

Wonderful hotel. I'd absolutely stay here again if I ever head back to the area. I loved the look of the hotel. I read it used to be a brewery, which certainly contributed to it's unique character. The rooms were huge, had a river view (though we booked a standard room), and we're extremely comfortable. The services they provide were... more

Management response from
Omni_Manager, Manager

Thank you for taking the time to write a review on TripAdvisor. It’s great to hear you enjoyed your stay with us. We’re sorry that the food selection didn’t offer more variety, but we change the menu every couple of months so we will see if we can improve on the current selection. We hope you will stay with us...

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4 of 5 stars
sowgoodseeds   1 contribution
Nashville, TN
16 Dec 2009 | Trip type: Solo travel

The room was one of the largest I've seen for a basic room. TV was plain but decor was nice. The picture on the website for the King room looked just like what I had. It is very quiet. The staff was friendly and eager to help with any request. And I kept them working. The hotel is located on... more

Management response from
Omni_Manager, Manager

We’re glad you had a blast in Detroit and thanks for choosing to stay with us during your visit. We will continue to offer the shuttle next year so please check with the front desk to schedule time with the shuttle if you aren’t traveling by car. Our rooms have been renovated since the last photos were taken but they...

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4 of 5 stars
brownsfollower   12 contributions
Northwest, Ohio
25 Nov 2009 | Trip type: Friends getaway

I recently stayed at the Omni and really enjoyed it. The ladies at the front desk were all very nice. They let me check into one of my rooms 3 hours early. This let me bring my bags in so the valet could park the car. The valet was very kind as well. When my other 2 rooms were open... more

Management response from
Omni_Manager, Manager

We appreciate your review of the hotel and we're glad you had a great stay. We hope you will come back and stay with us again on your next visit to Detroit.

Watch out!
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1 of 5 stars
austinboy   5 contributions
austinboy
24 Oct 2009 | Trip type: Business

I traveled to Detroit on a business trip and thought this would be a decent hotel. It was very difficult to find and somewhat far away from downtown. I had reserved a room with two queen beds as I traveled with a colleague and guaranteed it for late arrival. After waiting almost ten minutes to check in, I was told... more

Management response from
Omni_Manager, Manager

We are sorry about having to find other accommodations for you at another hotel. More importantly we are sorry that your card was charged when you didn't even stay with us. We will contact you directly to resolve the issue. We certainly don't want to rip anyone off. While we are not located right downtown, we are only one mile...

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3 of 5 stars
12688   42 contributions
Windsor, ON
19 Oct 2009 | Trip type: Couples
1
person found this review helpful

I stayed at the Omni Detroit River Place for the Detroit Marathon, October 18, 2009. Having stayed at other Omni properties in various cities, I must say that I was disappointed with this property in particular. Does NOT meet the normal Omni "standard", this is certain. While checking in, we were standing in the Lobby waiting for an employee to... more

Management response from
Omni_Manager, Manager

We apologize for the lack of service and cleanliness of the room during your stay. There is never an excuse for the check-in process to come close to 45 minutes, a late wake up call and a missed breakfast delivery. We also apologize that no one was there to help you with your keycard when it wasn’t working properly. We...

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4 of 5 stars
cajbo   2 contributions
Fairfax, VA
8 Oct 2009 | Trip type: Business, Solo travel

Traveled to Detroit on business and found the Omni to be a good place to stay. Helpful staff, nice rooms, and decent food on the restaurant. My only concern is that the hotel's location is a little isolated. more

Management response from
Omni_Manager, Manager

Thanks for your review of the hotel. We are not located right in the heart of downtown, but a mile to the east of the riverwalk. For that reason we do offer a complimentary shuttle to downtown. Please contact the concierge for hours of operation.

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4 of 5 stars
lisabethann   9 contributions
Indiana
1 Sep 2009 | Trip type: Couples
2
people found this review helpful

I wasn't sure what to expect from the reviews but I was pleasantly surprised. We found the hotel with no problem using mapquest. Parking seemed expensive as they offered no park yourself options. We are not talking downtown crowded, there was plenty of room. Checkin was done at a desk on the 2nd floor. Only one desk clerk. We had... more

Management response from
Omni_Manager, Manager

Thank you for your review. We are so happy you enjoyed your stay at our historic property. While we don't offer any self park options, the valet has unlimited in and out privileges and is in a secure lot. We hope you will come back to Detroit and stay with us again. Until then safe travels.

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5 of 5 stars
finnmann   165 contributions
helsinki, Finland
28 Aug 2009 | Trip type: Solo travel

I was a guest at this fine hotel in Aug.2009. This was my first time there and I was pleasantly surprised with the room, desk service, and relaxing location and the overall atmophere. The back yard is the Detroit River and the river walk can take you into town. The refurbished buildings are beautiful and the immediate area is tree... more

Management response from
Omni_Manager, Manager

We're so glad you enjoyed your stay with us. Thank you for taking the time to tell your fellow TripAdvisor readers about your experience. We hope you had a safe trip back to Finland and look forward to seeing you again on your next visit to Detroit.

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Omni Detroit at River Place Also Known As

  • Omni Hotel Detroit
  • Omni Detroit Hotel River Place
  • Omni Detroit
  • Detroit Omni
Address: 1000 River Place, Detroit, MI 48207
Hotels in Detroit Omni Detroit at River Place
3.5/5.0
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