Thank you for your recent review of your stay. We appreciate the kind comments about our staff; however, we apologize that your room had a slight odor. As this hotel’s manager, I can assure you that the housekeeping staff is working to eliminate any cleanliness issues in order to ensure your experience is not repeated. Thank you very much for... More

Paulo - I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that you felt the grab and go breakfast did not have enough option and the staff was not attentive to your needs. Please accept my apologies. I really appreciate you bringing this to our attention. I invite you... More

Thank you for your recent review of your stay. I sincerely apologize that you had to move twice and had issues with cleanliness and broken furniture in both rooms. As well, that you had to move rooms when the elevator was being repaired. To prevent this from happening again, my team is adding additional items to our daily housekeeping checklist... More

Thank you for sharing your great comments regarding your stay in Dearborn. I was pleased to hear you enjoyed your stay and that the staff took such great care of you. Thank you again for staying with us. More

Thank you for posting this review. We appreciate your feedback as it allows us to continue providing great service and a great product to our guests. I apologize for the attention to detail. You are absolutely correct that this is unacceptable. As a result of your review, I have spoken with the management staff to ensure these deficiences are addressed... More

Thank you for your great review of our property. I'm glad that Letitia went above and beyond for you. We try to give the same level of service to all our guests! Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More

Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to... More

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is... More

Detroit - Auburn Hills - Featherstone Rd. - ESA #9818Trip Advisor Emily G "Eh..." I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that you experienced issues while staying with us. I am discussing your review with our staff to ensure that issue does notFri 2/22 Detroit -... More