Stayed here last weekend, had a small problem but didn't complain to management. I received a survey from the hotel, addressed my complaints and heard from the manager personally. It was very nice to be addressed personally and not by a generic email or phone call. I thought it was very good customer service and would recommend this hotel More

We spent the weekend at the winter festival in Frankenmuth. Chose the Baymont Inn Bridgeport because the accommodations were reasonable and only 8 miles from where the activities took place. The facility was clean and the staff friendly. The continental breakfast was just okay. Because we were going to be at the festival for the entire day, this hotel met... More

Every once in a while we like take a day trip to Frankemouth, Michigan. This is the second time that we have stayed at the Baymont in Bridgeport. As nice as it might be to stay right in Frankenmouth I prefer a location that is a little bit away from the crowd. The Baymont is located right off I-75 and... More

My friends and I went to Frankenmuth for a weekend and decided to stay in Bridgeport to save money. We all stayed in separate rooms. I don't have any complaints about the hotel, it was fine for what I paid. The room seemed to be clean and the bed was comfortable. The only problem I noticed was the window was... More

Every year, we go away with our neighbours. This year, we picked Frankenmuth and chose to stay at this hotel because of the number of reports on bedbugs in Frankenmuth hotels. There was not one report of bedbugs in this hotel, just comments on rude staff. We were very pleasantly surprised by the wonderful attitude of the Front Desk. All... More

This was a good hotel for the money. I can't say it was the nicest but some of the harsher reviews I have read are not accurate. The lobby is nice and the rooms are clean. The pool area is nice and well-kept. The beds were comfy and we enjoyed our stay. The hotel could use some updating but it's... More

I thought I was stuck. I had prepaid my Baymont room, but through them on their website for the 20% discount. Our plans changed due to my wife's twin moving into that area at a different date. Not only did they change my reservation anyway, they kept me in the two-room suite I asked for (I had been there before)... More

Stayed May 27-28 for a mother/daughter shopping trip. Because it's fairly central between Birch Run & Saginaw, and because it worked well for us in 2010, we chose to return again. The rooms are clean and adequate, continental breakfast is adequate, and staff was friendly. We didn't use the pool, we really only wanted a place to sleep and recharge... More

Customer service gets a big fat zero. My credit card was charged twice and when I called to have it reversed, I was yelled at on the phone. I couldn't get a word in edgewise. I was the one at fault. I was charged for my room and the room next door and had to call the guest that stayed... More