Work at a local facility kept me in the hotel for over a mmonth. The folks were very friendly, attentive and respnsive, even adjusted the housekeeping schedule to accomodate my having to sleep days during part of the visit. When my wife came to visit me, they were very attentive to her, as well. The entire staff from desk to... More

I stayed here with my son for a hockey tournament. It is conveniently located to Ferris University and to shopping. The Bennigans served a breakfast buffet but the hash browns were greasy. The waitress was nice enough to have the cook make me some new ones! You can also get 10% discount at that Bennigans at the front desk if... More

I recenty stayed at this holiday inn 7/22-7/23 for my birthday getaway.. I wanted a jacuzzi room which they had so we went for it.. Heres the pros: 1. Very comfertable bed 2. Even more comfertable pillows 3. Clean room 4. Great location Cons: 1.No vending machine to be found and front desk was always busy so we left to... More

Sarah at the front desk was very helpful. Having the Bennigans attached to the hotel was a perk. The only down side of my stay was the housekeepers. Housekeeping is very loud in the morning. They talk to each other even when they arent next to each other(as in a few rooms apart so then they yell to hear each... More

Went to Big Rapids as it is my girlfriend's college town. With not a lot of choices in town, and being a Priority Club Gold member, we picked Holiday Inn. Check-in was a breeze, showed my ID and got the preprinted contract and room keys in less than 30 seconds. Room was large and had a very comfortable bed with... More

Went back to a Big Rapids as an Alumni of Ferris State. Never had been in the hotel. What a amazing surprise. Very friendly staff. The room was clean and very comfortable. Bed was excellent. Ate at Bennigans, the restaurant in the hotel, which was still as good as I remember it. It's very close to campus, technically on it... More

we called the front desk from the road asking to get into our room early since husband was attending a conference at the hotel, only to be told that room wasn't guaranteed until 3 o 4 pm. seriously, in big rapids on a thursday? anyway, we wanted to make some special arrangements for a friend of our who was also... More

I had to stay at this hotel for a conference. Long in advance, I requested a king room with a refrigerator, microwave and a working desk. I arrived early that day, around 10 a.m., and was initially told that no clean king rooms were available, which is certainly understandable at that hour. What wasn't understandable was that when I finally... More

We stayed there for 2 nights as we were moving our son into Ferris State University. The hotel was very clean and the rooms were clean and the bed was very comfortable. Will stay there for future visits in Big Rapids, MI More