Very disappointed with this hotel...we arrived with out two daughters...checked in and went up to our room to find that there were several sports teams of young men on our floor...we went down to the front desk and requested to change our floor and were told no, there were no other rooms and that the hotel was sold out.....asked to... more

We stayed at this hotel for a wedding. The food was very tasty. Location was pretty close to the highway. Ballrooms were very nice. The staff was very helpful and very nice. The rooms were a bit small but clean and updated with comfortable beds. Large bathroom. Wish we did not have the room next to the ice machine because... more

Everything was perfect. I was staying overnight for a family wedding and brough my dog. Donna, in the Concierge's office, was extraordinarily helpful, finding a local professional dog sitter would stayed with my dog while I attended the wedding. Donna really went the distance to help me. The location of the hotel is central, the rooms were pleasantly decorated and... more

I am in Hotels 3 nights per week, this hotel has become my hotel choice when traveling in that area, no hotel is better at what they do. All the people are the best, from Donna Puchalski and Nicki in the Concierge lounge, Tiffanie and Stefanie at the front desk, Dan and Becky at the Resturant and Bar, and Ryan... more

My boyfriend and I are from the Worcester area and just wanted to get a nice hotel room to get away for our anniversary so I decided to book a room at the Crowne Plaza. I booked the Junior Suiter for some extra space. The check in was very easy and the woman at the front desk was very pleasant.... more

This hotel charged us a $100 smoking fee when we did not smoke in the room. They tacked the charge on after checking out and we noticed it on our credit card statement. The staff was extremely rude and unprofessional when addressing this incorrect charge over the phone. We could not get to speak with the General Manager and the... more

Travelling to Worcester for a wedding. We were directed to the Crowne and are we happy we chose this Hotel. They have just recently renovated the rooms and they are fantastic. The staff from check in to room service was great. The hotel has an indoor outdoor pool and will be great when we travel back to Worcester with our... more

when i first walked in there and checked in they didn't even ask me for an id which is very unprofessional, next they were very rude when i asked them were should i park my car, also while i was sound asleep with the privacy sign up the room service people still walked in on me they also charged me... more

Not enough words and names to tell you all. Let me start on Friday the 19 of June.I was greeted by Tiffany the supervisor who readily and efficiently checked me in went over my "special needs" No feathers,no feather duvets and a fridge for my medical needs.My room was superbly placed close to elevators but not too !Room 816 Yeah!... more