This must be our 7th or 8th visit to this Inn. It's in great location for visiting Boston and particularly the IMAX at Jordan's. The staff are extremely helpful, happy and friendly. Rooms are clean and bright and best of all, we can take our dog at no extra cost.
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Dear SugarbabeVermont,
I would like to take the time to say thank you for the great review. I am so happy to hear you have stayed with us many times in the past. I am glad to hear the service was great, we do our best to make everyone feel welcome and important and I will be sure to share...
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For the price and location this hotel is pretty good. I haven't had too many issues here and I have stayed there a few times. I want to thank Jennifer because she is so kind and makes it comfortable. No matter what happens she always makes it so I want to come back, even if there is an issue she...
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Dear Michele F,
Thank you for the great review! It means a lot to our staff when our efforts are recognized. I am thrilled to read that the best part of your stay was due to extraordinary customer service. We post all of our reviews for the staff to see and your feedback is appreciated. I hope we have the...
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I came here a week ago and I was not impressed the room was not to well taken care ie...sox in the bed, the toilet did not flush, the remote to the television did not work. This week the experience was completely different, the lady at the front Desk was named Jennifer, she was polite kind and helpful when it...
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Dear Derrick M,
Thank you for the great review! I am glad that we were able to change your impression from the first time you came. I am glad we were able to offer you a nice room at a nice price and that you found us clean and to have great service. It means a lot to our staff...
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After a car accident we needed a little R and R, and to our delight Diana who was running the front desk at 2:00am was an absolute delight. Not only was she warm, kind, and helpful she went out of her way to make our stay as comfortable as possible. Amazing staff! Give this girl a raise!
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Dear Matthew N,
Thank you so much for your great review, and I will be sure to let Diana know all the good things you said about her. We post all of our reviews for the staff to see and your feedback is appreciated. I am thrilled to read that the best part of your stay was due to extraordinary...
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Where do I start? This is not a nice facility. Cig burns in dated bed spreads, dirt line in carpet under A/C unit and at corners of walls in room. Broken floor tiles in lobby. Formica walls in elevator chiped and trashy looking. Dead bolt latch, while appeared to operate wouldn't stop someone from entering. Sign on building wouldn't light...
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Dear Andy F,
Thank you so much for your comment on your recent visit with us. I am extremely sorry about the issues that you encountered during your stay. We are looking to renovate our property by the end of this year. I hope that you will give us the opportunity to serve you when this does happen, you will...
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I recently stayed at the Red Roof inn for 1 night. I must say I was impressed on how clean the rooms were. Nice wood laminate floors in the bathroom, well stocked with towels. Everyone at the front desk was pleasant and helpful. The only negative was that the front check in area did smell like cigarette smoke and the...
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Dear Robin M,
Thank you for taking the time to write a review on the Red Roof Inn Boston/Woburn. We take pride in our hotel and our jobs. We have determined that when guests smoke outside the front door, the smell enters the building. We are working on taking care of that issue.
Rhonda See - General Manager
Red Roof...
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worst place i ever stayed. got a smoking room cuz my aunt smokes. the windows dont open at all no exhaust fan at all in the room. u can smell the nasty air as soon as the elevator door opens. my aunt smokes and even she couldnt stand it. you couldnt breath it was burning my throat. we had a...
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Dear Cassandra S,
Thank you for taking the time to post a review about your experience with our property. We want to extend our apologies for the issues you had with your accommodations. Our team has been addressed about the housekeeping issues that you have described and correcting the issues are our priority. This is not a normal experience and...
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This trip was not what I was hoping for. After a long flight I checked in around 11:30 the girl at the front desk was very upbeat and cheerful, I was impressed that she called after a few minutes to make sure everything in my room was ok. Once I was done getting settled in I laid in the bed...
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Dear CatLady74_11,
Thank you for taking the time to write about your experience. I apologize for the issues that you encountered. Please know we take this serious and immediatly addressed the issue.
I am happy that Diana was able to help you and was a bright light during your stay. I will be sure to share with the entire staff,...
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Stayed three nights to be close to Boston. Easy transportation via train (would never drive to the city on a weekday). We did not experience a dirty room. The bathroom sink would definitely be better if it had more room and the bed was kind of hard. The shower had good pressure and hot water. Parking always available. Our room...
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Dear Laura B,
Thank you for the great review! It means a lot to our staff when our efforts are recognized. We post all of our reviews for the staff to see. Your feedback is appreciated and your suggestions are noted.
Sincerly,
Rhonda See
General Manager
Red Roof Inn
19 Commerce Way
Woburn, MA 01801
i0238@redroof.com
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Had an early morning meeting at the office and I wasnt up for the drive so I booked a room at the Red Roof thats two minutes away from my office. No problem getting a room. Easy check in/check out. Checked in, room was in great condition, everything was as it should be.
The bed was very comfortable and I...
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Dear Derek J,
Thank you for taking the time to submit your experience on Trip Advisor. Our staff is diligently working on making the Red Roof Inn, Woburn the destination of choice. With a new management team, the retraining of staff has been our priority. We look forward to accommodating you on your next trip to the Woburn area.
With...
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