My husband and I stayed at the Hampton Inn as part of a model train convention. We were very pleasantly surprised at how nice the room was. The hotel was very busy but the staff couldn't have been nicer. Breakfast was very busy but the women working had smiles on their faces and would stop to help anyone looking lost.... More

We've been staying at this hotel every January for years. Even though the hotel is always filled when we are there, everything has always been perfect. Great staff, nice rooms and never a problem. I sometimes wish there was more variety at the breakfast buffet, but it seems like most Hampton Inns have the same items, so I can't complain.... More

We've stayed here quite a few times and I've never been disappointed. The hotel is clean, neat and the breakfast is always good. Everyone is nice to us and smiles. Free wi-fi in our room. No issues at all. We'll certainly stay here again. More

Springfield doesn't have a wealth of great hotels/motels at which families can stay. The downtown hotels are not family friendly as they are locked in a downtown not many people would want to venture out in. The Hampton is conveniently located right off of both Interstates (I-91 and I-90). It is less than an hour and a half from Boston,... More

This hotel is a clean, conveniently located hotel within close proximity to the Eastern States Exposition Center. We have stayed here several times while attending the Equine Affaire and are never disappointed . They also have quite a large selection of breakfast food. It is easy to park there and a quick trip up the road to get to the... More

On a Tuesday afternoon, my work progressed to the point where i could travel home a day early. I called the hotel at 2:30pm to cancel my reservation for the evening. To my delighted surprise, they did not charge me the night! One step better, the staff responsible for upkeeping rooms (Pam and Michelle, I believe) cleaned the room and... More

Absolutely wonderful hotel! We checked in on Thanksgiving day along with several dog agility friends from NY. We all brought a dish to pass to enjoy Thanksgiving dinner together. I was incredibly impressed when Charlear, the front desk manager, said not only could we use the breakfast area to gather, but we could also use the kitchen to warm up... More

Though it was a full agenda Thanksgiving weekend for the hotel with traveling families, a hockey championship and an annual AKC competition all happening at the same time, this hotel met every challenge with kindness and accommodation above and beyond. It all started with Charlear at the Front Desk. Despite all the numerous guests, she was totally professional, focused on... More

I travel a lot with my family due to Hockey, Competitive Cheer leading and Vacations. Since I am a SPG Member I prefer to stay at Westin Hotels. Hampton Inn West Springfield was like a Westin but half the price!! From the second you walk in, you are greeted by the welcome desk. Erica checked us in. She was friendly,... More