This hotel has opened their doors to the state and are housing homeless people in the state of MA. STAY AWAY!!! I walked in to find broken windows, graffitti all over the hallway walls, and a social worker meeting with homeless people in the lobby!!! The price may be right, but as a woman travelling alone, this is NOT a... More

This motel is not as described on the internet. It is cold, dirty, and noisy. The hotel manager did nothing when we complained about a loud party going on next door. We would have been better off sleeping in our car. More

We chose to travel on a busy weekend and had little choices for rooms. I often stay with the Choice family of hotels because of hotel points. This place should be a Roadway or Travelodge. It was a DUMP. The room smelled of stale smoke or musty, the bed was horrible, the room was well vacuumed , but filthy. Normally... More

My husband and I stayed here and saw 2 tiny bugs crawling down the side of the tub. We checked the bed and thought it looked okay, so we stayed. An hour later we saw a tiny bug crawling down the mirror in the room and watched it crawl behind the mirror. Later as I was in the bathroom I... More

Made a reservation on line from West Springfield ,MA and the rate was alright, not the best but we needed to stay somewhere because we where at another hotel that was very good. But we decided to stay one more day at the last moment. Sometimes you have to know that you get what you pay for but this hotel... More

Room sizes were fine. King room smelled damp/musty, ac old made "slurping" noise ALL night long, the bed spread was stained which makes me think was anything changed? I called for a new spread, lamp was broken. Bathroom - no soap dish, wall paper all ripping, no air vents, mold on shower walls. Dbl room - entry light switch broken... More

I quess with choise hotels when the hotel dose not meet the standards of the brand it was orginialy built for then it becomes a Quality in of W Springfiled. It is owned by ### heads and it is a crap hole. The hotel is run down, dirty and seems to have homeless people put up in there by the... More

My hotel room was excellent!! The sheets smelled so fresh and clean. Jacuzzi in the bathtub was so relaxing. Sliding door led out to a small balcony that could be opened for fresh air. The AC was strong and cold. Great location- close to everything. More

This hotel appears to be used by the local housing department as semi-permanent housing for the homeless. We arrived to find numerous people hanging over their balconies, watching our every movement. Prominently displayed in the lobby was a warning sign from the local Police, recommending that guests remove valuables from the car. The first room smelled very strongly of cigarette... More