Hotel may have had a sprucing up recently. Room was clean, nicely furnished, and seemed well maintained. A slight drip in the bathtub. Internet worked well. Continental Breakfast was fine as continental breakfasts go. Halls a bit worn but generally clean with no garbage or leftover food around. Lobby quite nice with modern furnishings. Staff very pleasant and efficient. Actually... More

As a former Western MA resident, I'm particularly familiar with this hotel. As such, over the last 15 or so years, I have visited this hotel a number of times. Unfortunately, this timeline chronicles a downward slope of customer service and overall hotel cleanliness and upkeep. Back when this hotel was a Best Western, it was the premiere spot along... More

We were in the area for a hockey tournament and ended up here. The hotel is secluded off the road. When we drove down the driveway we saw some, unsavory characters loitering around or cutting through the fences. Inside was your run of the mill low rate hotel. The room was small, in need of cosmetic upgrading and did not... More

As others have noted; dirty, dingy, and sorely in need of new management. Would still be disappointing at half the price. Pool was cold, but only slightly cooler than the shower. Skip this place. More

This hotel is in a great location. This hotel needs serious renovations. The rooms were old and worn out. Bathroom was small and no exhaust fan. Showerhead was stuck on massage mode shooting water out at high speed. Room service was bad. The maid left dirty coffee cups and old coffee in the pot. Not very sanitary. Breakfast was a... More

This hotel is well past it's prime. Stained and worn out carpets. Not very clean. Housekeeping missed our room and when I asked the front desk for clean towels the woman at the desk wanted to argue with me. For god sakes it's a towel not a gold bar. I can't think of any reason to stay at this hotel.... More

I have stayed in this hotel in the past, and I have to say that the overall upkeep is going downhill. There was a strange odor in the hallways, rooms smelled of stale smoke, and the carpeting is getting shabby. The pool area is nice, and there is a small work-out room. The restaurant was better than average, and the... More

Scheduled for two nights in October 2011 but bailed after one. Room and hall carpet filthy, side door broken and open all night, "secure" parking lot gate missing. $100.00/night for this. Dreadful place. More

Big hotel; lots of amenities; Big indoor pool; Good breakfast. Back doors would not lock and there was a dark forest at edge of lot. Floodlights on the forest would be very pretty and add to sense of security and the electric door locks need to be repaired. A lot of maintenance work needs to be done. Rooms need updating.... More