Customer service is in short supply at this hotel. The night manager was rude and indifferent when I asked him if he could contact the room above us about the running on our ceiling when we were trying to sleep. The regular manager never returned my call about this. Guest relations sent a basic "apologize for the inconvenience" e-mail after... More

I travel frequently for work. I look for hotels that are pet friendly and the Candlewood Suites was reasonably close and accepted pets. I always question the security and lighting at night as well because I tend to work long hours and then taking my dog out at night. I was told there was 24 hour security in the parking... More

Let's start with the staff, the heart of a hotel....they were all GREAT! Friendly, professional, and they understand Customer Service! Kudos to them. Quiet and well appointed suite. If you travel with someone who snores you certainly appreciate your own room! This hotel is a smaller, quieter spot, but unbeatable proximity to The Eastern States Expo Center. We have already... More

I stayed here on Saturday (11/5) after driving 2 ½ hours in an unexpected fall snow storm. The staff was warm & welcoming upon my arrival and shared that should the power go out, they had a generator. The power did indeed go out and the generator wasn’t functioning by the time I awoke at 5am. I checked out (verbally)... More

I went to this candlewood suite early october 2011 with my husband and two children and had a wonderful timethe always smiling staff were friendly and very cooperative and i must commend them for dealing with my children because they are a handful they had so much fun in the pool while my husband was able to continue his daily... More

I stayed at this hotel due to a family emergency in October 2011. The front desk staff was excellent. They were very helpful in getting us into a room during a very stressful family emergency situation. The quality of the rooms is excellent. Very modern with great connectivity, appliances, layout and very clean. The beds are comfortable, clean with great... More

I made a reservation a month in advance for a smoking room for 2 nights. 3 days before my coming, I recieved a confirmation e-mail. It was a business trip and I was very pressed on time as I had a very important phone appointment. I arrived about 15 minutes before that and a desk attendant informed me that they... More

Room 124 had a pungent smell that was hard to get by. Moved to room 141. smelled like cherries until the deodorizer wore off. Then it just smelled. The carpet felt grimy on my feet. The worst part was the pool. My boys jumped in and within minutes they came out crying because their eyes were burning. We had to... More

I had stayed there before and now going there with my wife and teenage stepson to visit my parents, this hotel was the logical choice. It is very conveniently located with plentiful off street parking. The suite was as described and very clean with plentiful towels and supplies. The staff at the front desk was super friendly and nice. The... More