Spent one night here enroute to Cape Cod. Good rate at $67 for the night, we had asked for a ground floor room due to having a pet and wanting to unload some boxes to store safely overnight. The front desk staff accommodated us with a room that was probably bigger than most due to the fact it was designed... More

I had to be in Springfield after the October snowstorm, and my original hotel lost it's power the morning of my arrival. Red Roof had room for me! My room was clean, bed was comfortable. When soap/shampoo was missing, it was cheerfully provided. They were especially accommodating when I learned, at the last minute, that I needed to stay another... More

When I arrived I found that I had made my reservations for the previous day, in error. The lady at check-in ended up giving me the room at no-cost for that night because I was charged the previous day already. When I got home I found out I was charged for two nights. The manager sent em an e-mail to... More

Why anyone would give this a good review is beyond me. Stayed here in the spring for Business, my bed had hair all over the sheets and pillows, as did my roommates. the floor had clearly not been vacuumed in weeks and the bathroom was dirty as were the towels. Called to be moved only to have them come change... More

This is the second time I've stayed at this hotel when I visit the Big E. I took advantage of the Red Roof senior fares and stayed three nights. I went for the slightly more expensive King Bed room and was happy I did. It bought me a room with a small fridge and microwave so I could keep my... More

This Red Roof is always busy, it's clean and has good housekeeping. Spent a week there on business and it was always well maintained. Staff was very pleasant, found out our housekeeper had been there 17 years. It was enjoyable and reasonably priced . More

I've stayed in two Red Roof's over the past year, both of which were CHEAP (approx. $89 a night) and DIRTY. I traveled to this particular hotel over the weekend with 7 other girls, for a Bachelorette Party at Six Flags.Thank goodness, it was only for one night! In my room, there were long strands of black hair all over... More

On our annual business trip to West Springfield we stay at the Red Roof Inn on Riverdale Street because we have found it to be the most consistant for cleanliness (and no nasty cigarette smell!), ease of access, reasonable price and convenience to shopping and favorite restaurants. The AC worked perfectly as well, and it was blessedly quiet! This year... More

This place was a disappointment. Not clean and run down. No hair dryer??? And dirt in all the corners. So tired when we got there we couldn't go looking for a new place so my husband put his clean tee-shirts on our pillows and I took two sleeping pills and that got me through the night! One night up &... More