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Hilton Garden Inn Boston/Waltham

3.0 of 5
420 Totten Pond Road, Waltham, MA 02451
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Hilton Garden Inn Boston/Waltham
Ranked #4 of 10 hotels in Waltham
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149 reviews from our community

    Trip type
Traveller rating
    52
    54
    31
    8
    4
Date Rating
Milton, Vermont
Top Contributor
164 reviews 164 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 18 May 2013 NEW

Great hotel for a nice comfortable and safe stay. Hotel amenities and services are wonderful and hotel staff are great. Always have a smile and ready to help and serve. Hotel is in a good location and convenient for getting to Boston easily.

Was this review helpful? Yes
Fort Lauderdale, Florida
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 9 May 2013

I am a Hilton Honors member and frequent traveler. Rarely post a review but I am impressed. This is the nicest HGI I have ever experienced. Stayed 1.5 weeks on business and enjoyed the room and personnel very much. Personable front desk assistance - ask for Steve Turner. He is a local who can point you anywhere you want to... More

Was this review helpful? Yes 1
Tim H, General Manager at Hilton Garden Inn Boston/Waltham, responded to this review
13 May 2013

Niki P, Your review of our property is greatly appreciated! An extended stay is not necessarily our forte, and I'm happy to hear that we exceeded your expectations. Steve is a true asset to our hotel and I'm not surprised to see him get so many compliments. I hope that we can meet on your next trip to our property.... More

Appleton, Wisconsin
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 May 2013

There was absolutely wonderful service that was kind and helped as much as possible - especially Steve! The rooms are beautiful and comfortable, and it is in a nice area to Boston, Lexington and Concord, and even Providence. Definitely a place anybody should stay for business or pleasure.

Was this review helpful? Yes 3
Tim H, General Manager at Hilton Garden Inn Boston/Waltham, responded to this review
13 May 2013

adrea w, Thank you for your recent review of your stay. We are delighted to read your kind remarks, and I'm happy to see our all-star staff being mentioned in your review. Thanks and I hope to see you again in the future. Tim More

Ontario
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 28 April 2013 via mobile

We visited family in the area, so spent three nights at the Hilton Garden Inn. Even though the room was abit on the small side, it had absolutely everything that we needed including fridge, coffee maker, real mugs (!), and desk. Closet was spacious. There were plenty of towels and nice toiletries. The bed was "ohh sooo comfortable"! Staff, including... More

Was this review helpful? Yes 3
Tim H, General Manager at Hilton Garden Inn Boston/Waltham, responded to this review
13 May 2013

digitalcamera, Thank you for your recent review of our hotel on Tripadvisor. We are very excited that you enjoyed your stay with us. We replaced all of our mattresses in our recent renovation, and I'm happy that you like the new model that we selected. I will be sure to pass your kind words about Steve to him. Regards, Tim More

Caribou, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 23 April 2013

Great hotel! This was our second visit here in the last year. The staff is friendly, and the location is excellent! Close to shopping, historical venues, and mass transit to Boston it's the best hotel in the area for staging day trips with the kids!

Was this review helpful? Yes 3

Review collected in partnership with Hilton Garden Inn

Cape May, New Jersey
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 21 April 2013

I was visiting my daughter in Boston and stayed here for two nights. Check in was process was efficient and easy. A few minutes after getting to our room, Steve at the front desk called to see if everything was ok. What a nice touch! We ordered room service that night and food was very good and priced right. Bar... More

Was this review helpful? Yes 4
Tim H, General Manager at Hilton Garden Inn Boston/Waltham, responded to this review
22 April 2013

Thank you for your recent comments regarding you stay with us. I am especially grateful for recognizing our staff and their efforts to welcome you to our home. More

Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 18 April 2013 via mobile

I had a meeting at this hotel today and the lobby, bar and restaurant was renovated. It looks great. Probably the best looking HIlton Garden Inn I have ever seen and I have seen a lot. The lobby and bar is very inviting. The staff was great and the food was awesome. Try the cookies

Was this review helpful? Yes 3
Tim H, General Manager at Hilton Garden Inn Boston/Waltham, responded to this review
22 April 2013

Thank you for reviewing your meeting on Tripadvisor! To say that our Garden Inn was the best you have seen is a magnificent compliment. We still need to add some landscaping now that the weather is improving. The next time you visit us, we should be even better. More

Goffstown, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 17 April 2013

Friendly front desk staff. No complaints about the location, facility or staff. The only complaint I could possibly make was that the room seemed too full of furniture, all of it placed against walls, which made the room seem small. For the price we paid by using Hotwire, the value of this Hilton was worth every dollar spent!

Was this review helpful? Yes 3

Review collected in partnership with Hilton Garden Inn

Tim H, General Manager at Hilton Garden Inn Boston/Waltham, responded to this review
22 April 2013

Thank you for taking the time to review your stay on Tripadvisor. We are pleased that you enjoyed your stay with us. Please visit us again next time. More

Wethersfield, Connecticut
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 11 April 2013

Nice hotel....amazing value for the price. Everything is ship-shape. I didn't feel like I was the one millionth customer through my room or the hotel in general. Looks like it has been recently remodled. Ordered room service..food was great as was the breakfast. My only minor breakfast gripe was that they only had one wait person on and she couldn't... More

Was this review helpful? Yes 3
Tim H, General Manager at Hilton Garden Inn Boston/Waltham, responded to this review
22 April 2013

This is one of my favorite responses so far. I am delighted that our staff took the time to make sure you were treated individually. We are continuously coaching our team to ensure that every guest feels the same way. If you return to the area, please make sure to stay with us again. We have also increased our staffing... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 8 April 2013

Our stay was very good! The location was good. We had access to restaurants and right off the highway. The guest services was good. And the rooms were ver nice, quiet and very comfortable. We actually slept like babies! The Hilton garden inn is a great place to stay!

Was this review helpful? Yes 1

Review collected in partnership with Hilton Garden Inn

Tim H, General Manager at Hilton Garden Inn Boston/Waltham, responded to this review
22 April 2013

Thank you for taking the time to report your experience of our hotel on Tripadvisor. I'm glad that you enjoyed your stay with us. Please let us know what we could have done to really WOW you. More

Hilton Garden Inn Burlington
Great value on a similar hotel
Burlington, MA
4 of 5 stars 225 Reviews
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Additional Information about Hilton Garden Inn Boston/Waltham

Also Known As:
Hilton Garden Inn Boston/Waltham Hotel
Hilton Garden Inn Boston/Waltham Hotel Waltham
Hilton Garden Inn Waltham
Hilton Waltham
Hilton Garden Inn Boston
Waltham Hilton
Address: 420 Totten Pond Road, Waltham, MA 02451
Phone Number:
Region: United States > Massachusetts > Waltham
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Onsen Hotels in Waltham
#4 Family Hotels in Waltham
#5 Business Hotels in Waltham
Price range (per night): INR5,268 - 14,707
Hotel Class:3 star (3*)
Reservation Options:
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