The staff would not stay past 10:15 am to clean the room; calling & knocking 2 & 3 times with a "do not disturb" sign hung on the door before 9:30 asking if we wanted the room cleaned. This was all before 9:30 in the morning. The toilet plugged: hard to find staff to find the plunger to unplug it... more

We stayed here for camp visiting day. I expected clean and comfortable but not fancy. This motel was horrible. Old, smelly, no hot water, no water pressure, towels that were so scratchy that they were painful to use. Worst of all- because it is such a high volume weekend (loads of camps in the area) they uncreased their rates to... more

The breakfast buffet was on the weak side. They had no fruit except for apples that were at least 6 months old and they ran out of cream for the coffee. No wake up call as promised! Same for my friends next door. Alarm clock didn't work. more

Stayed in this hotel for 2 nights this September and would have no complaints at all. Room lovely and spacious, and very clean. Staff were helpful and directed us to the Dakota steak house who offer 10% discount to those who stay at the Comfort Inn. The food in the Dakota was excellent and very reasonable. Breakfast was adaquate, waffles... more

We had a great experience with this hotel. The front desk girl was very accomodating. The room was very clean and comfortable. The breakfast was perfectly satisfying and had everything we have come to expect from Comfort. The girl who worked the breakfast area ,kept tidying up the area and made sure it was well stocked. We checked in late... more

Stayed at the comfort inn this past holiday weekend. The Hotel to my surprise is continuing to update there property! They now have a new breakfast room which was amazing compared to the previous years! This is my second time staying at the comfort inn pittsfield within the year. The new management has made amazing improvements. The room was very... more

If your planning a stay in the Lenox area, say to see a concert at Tanglewood, DO NOT STAY at this "hotel." Trying to budget ourselves, we stayed one night. FILTHY, DISORGANIZED STAFF. MOST OF ALL, the room was FILTHY. Sheets dirty, tub was OBVIOUSLY NOT WASHED, sink (in room) also full of hair. I awoke to bed bug bites!!... more

We stopped after driving for many hours and just wanted to go to sleep. The room was pretty nasty. The smell was awful, but it seemed to permeate out into the hallway, so I'm not sure if getting a different room would have mattered. There were little hairs all over in the bed and in the bathtub. I couldn't wait... more

This hotel takes people discharged from psychiatric hospitals. We were awakened by a screaming woman at 3 am and did not sleep with all the yelling in the halls by police and EMTs. It was frightening and horrible. It was the second time I stayed there. The first time there was a party of teenagers and we didn't sleep then... more