I stay at the Crowne Plaza Natick frequently. They just completed a major renovation of the lobby and adjacent areas, bar and restaurant included. The quality of the food is great compared to other hotels in the area. The exercise room is also much better than other hotels, a definite plus when staying for extended periods of time. The hotel...
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Dear Valued Guest,
Thank you for taking the time to write your review. We really appreciate your patronage and hope to provide you with the same service for many years to come. See you soon.
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Moved to this hotel after a nasty experience at the Sheraton nearby. This was so different in every way, great location, great service, great atmosphere following recent upgrades and renovations. Only down-side is the selection for breakfast, but well prepared and served with courtesy.
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Dear Valued Guest,
Thank you for writing your review. It is our goal to consistently provide superior service and accommodations to every guest. Thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Thank you for choosing The Verve - Crowne Plaza Hotel.
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I grew up in Natick and needed a place to stay on Christmas Eve. The staff was amazing friendly for having to be working during the Holidays. Pricelined the room for 69. Clean and modern, this is always a favorite due to its location.
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Dear Valued Guest,
Thank you for taking the time to write your review. We appreciate your comments and hope that we can serve you in the near future.
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Staff has been a pleasure to deal with. We were stopping in the Natick area on the way home from another trip and arrived much earlier than expected. There was no problem checking in early. Renovations at the moment seem only to be taking place in the lobby area. The renovated rooms are indeed nice but small. Traveling w/ a...
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Dear Valued Guest,
We appreciate you taking the time to make us aware of your delightful experience during your recent stay. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts and takes the time to say thank you. Your comments will be shared with...
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Although construction is underway, I can attest to the fact that the quality of the room renovations is exceptional. Very pleasant and helpful staff. Look forward to visiting again to see the finished product!
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Dear Valued Guest,
Thank you for taking the time to write your review. We are happy to hear that you have enjoyed your stay with us. Our renovation process is almost completed and the new areas will be available to our guests in January 2012. Again, thank you for sharing your comments and we look forward to serve you in...
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I travel a lot. I have stayed in a hotel room over 100 times this year, and the Crowne Plaza in Natick, MA stands out as the best hotel I've stayed in all year. In fact, I've actually stayed there over 50 nights, and I continue to look forward to my visits.
The main reason for my loyalty is the...
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We appreciate you taking the time to make us aware of your delightful experience during your recent stay.
We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts and takes the time to say thank you. Your comments will be shared with our entire staff,...
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Yes, the rooms are recently updated, modern and are actually great but the experience is abysmal at times. The first floor is a mix of a construction zone, 1986 Golden Girls bland and a 1976 discotek. My wife and I stay here often, weekly in fact. But during the renovation it has proven to be difficult to the point of...
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Thank you for your comments, my name is Steve Contes and I am the General Manager of the hotel. The renovations of the hotel are reaching their end and we will be fully operational by January. I would appreciate the opportunity to speak with you directly at your convenience; my direct line is 508-416-1397. Also I will share your kind...
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I have to agree with hallen_921on the food as I was at the same wedding. The front desk staff was very accommodating and the rooms were beautiful. But the wedding reception service was very slow and not very well coordinated. The wedding was at 4:30 p.m. in the same town and was over by 5 p.m. My husband and I...
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Dear Valued Guest,
We appreciate your comments. All of us at the Crowne Plaza value your time and will work hard to ensure that similar situation won't happen in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.
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We stayed here for a family wedding that my children (ages 4 and 7) and husband were part of. I was told by the bride that the hotel would accomodate my children's food allergies (milk, egg and nut) during the wedding reception. I had asked to bring food in to be prepared in the kitchen and was told it was...
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Dear Valued Guest,
Thank you for taking the time to share your observations regarding your recent stay. We will use this as a guide in improving our guest experience and look for an opportunity to serve you in the future.
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During a recent power outage we stayed here. Despite the huge demand the hotel, unlike many in the area, did not raise their prices. We got a beautiful room for a very reasonable price. The room was top notch and had all the amenities. The only complaint was that housekeeping could do a better job dusting. But the room itself...
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Dear Value Guest,
Crowne Plaza is committed to provide an exceptional service to all of our guests no matter of the circumstances. We understand that during the difficult times such as power outages, our customers have no choice but to find a home away from home. We are happy to hear that you have enjoyed your stay with us and...
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82 Reviews
57 Reviews
81 Reviews
