I really liked the employees that I dealt with at this Holiday Inn, and it was very convenient since it's right off I-495, although it's a little challenging getting in if coming from the south. I had no major issues there, just several small ones that reminded me of Holiday Inn's of old, before the rebranding. First of all, the...
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I stayed here for 2 nights and the hotel was great! They had a relaxing pool and relaxing rooms. They have great food and service,of you are looking for a great hotel 2 stay @ come here!! :)
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Dear Guest,
I love your review...short and sweet! Thank you so much for sharing your thoughts about our newly renovated hotel and the great staff we have here to serve your request. We hope to see you again on your next visit to the Marlboro area. Have a wonderful day.
Warmest Regards,
Ms. Jahayra Santiago
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I travel for a living and glad I found this Holiday Inn , all the employees from the front desk to the resturant, sales and even house keeping are the best., they have all become my traveling family. They recently started a Managers night , that is a pleasure to sit for a while after a long day , have...
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Dear Mr. Applegate,
Thank you for your review! As a Platinum level guest, your thoughts are very important to the success of our property and without your continued loyalty to our brand our success would not be possible. I am thrilled that you are pleased with our staff and service and as always it is our pleasure to serve you!...
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While this hotel was adequate, I must say I have stayed at some Holiday Inn Expresses that were nicer than this place. Nevertheless the room was adequate, comfortable and quiet. Just a few complaints. We never received many of the toiletries we should've (conditioner, two soaps, etc.) had to ask for them at the desk twice because the cleaning ladies...
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Dear Guest,
We are grateful for your review and always appreciate the honesty! As we do with all are tripadvisor guest reviews, your comments will be shared with the team and adjustments will be made to make sure we address the areas you believe we need to address to make sure we keep the expectation high. We hope you reconsider...
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Stayed here this past weekend for a hockey tournament. When we first arrived the woman at the front desk could not find our reservation. She was going to give us someone else's room until her supervisor (I assume) had to help her out after she struggled for 10 minutes. We were very impressed by the room. It was spacious and...
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Dear Guest,
Thank you for taking the time to share your review with our friends here on Tripadvisor. First, thank you for your positive comments regarding our rooms; we are always thrilled when our guests notice the wonderful renovations the hotel has undergone.
With respect to the service, we are sincerely apologetic that you did not find our service in...
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we booked a 2 double bedroom which came with 32 inch TC, fridge, a/c, microwave and desk. The beds were comfy and the room itself clean and spacious.
Pros: room size, clean, pool, tv, wifi, breakfast buffet
Cons: check-in took ages as nobody was covering reception.
You know what you get at a typical holiday inn and this one is...
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Dear Guest,
Thank you for your review, an honest review is worth its weight in gold! We are thrilled that you noticed all the amenities in the rooms after our extensive renovation and the housekeeping team loves to hear they are doing a great job. I will personally research the situation at the desk and the lack of proper staffing...
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A few months ago I was thrust into the role of event coordinator in planning a 180 person Conference to be held at the Holiday Inn in Marlborough. It should be noted I work in state government so the hotel had to jump through hoops in just dealing with the bureacratic process involved in contracting and planning. I worked mainly...
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Dear Guest,
I was absolutely thrilled to read this review today and I spent the morning sharing it with our staff. Thank you for taking the time to let all our Tripadvisor friends know about your positive experience. We are very proud of our team and their energy, as it is a perfect addition to the completion of a beautiful...
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The housekeeping staff at this hotel are excellent. We stayed during a completely sold out long weekend and the staff kept up with room cleaning and fresh towels, no mean feat. Our reservation was not handled correctly but the front desk staff was very helpful upon our arrival (we did not get the room type we had requested many months...
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Dear Guest,
Our housekeeping staff and the rest of our team really appreciate your review, thank you! It is seldom that guest comment on the hard work and efforts the back of the house staff make to create a great stay. We have an outstanding team and nothing gives me more pleasure than to read one of these reviews to...
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We stayed at this Holiday Inn during a weekend when we were invited to our friend's sons' Bar Mitzvah. The location of the hotel was very practical to get on the highway. There were plenty of restaurants nearby. The beds were comfortable and the rooms very nice.
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Dear Guest,
Thank you for your honest review of our facilities and I'm thrilled you found our location and our rooms above average. We pride ourselves in getting the basics right! I hope during your visit you were able to enjoy one of our new menu items or our Tamarindo Margarita in our restaurant & lounge. We hope to have...
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Only 1 person working at front desk (Hilary) and with phones ringing off the hook she seemed to be getting frustrated with the interruptions of checking me in. I was not informed of hotel restaurant or pool facilities. Room was very clean & bedding was comfortable. I, as well as my family, slept very well. Internet was free, however, had...
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Dear Valued Guest,
Thank you for sharing your review and mentioning Hilary and how she handled herself during the busy check in. We are always working with our staff to ensure that we are providing the best possible presentation and service for our loyal Holiday Inn guests. We are thrilled you and your family had a good nights rest, as...
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