This is one of the smaller Embassy Suites I have stayed in - room was clean so I guess you can't ask for much more than that - convenient to highways, shopping. The Front Desk Clerk was helpful even though I had to ask twice where the elevator was.
My biggest problem was returning back to my room and finding...
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Dear BusTrav106,
While I will be reaching out personally, let me assure you that the safety and security of our guests and their belongings are of utmost importance. Finding your door open upon your return is unacceptable as was the response and follow up from guest services. This is certainly not our standard.
We appreciate your positive remarks as well...
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I always enjoy staying at this property - its one of thebest Embassy Suites that I frequent.
I usually meet my local client for dinner at the Longhorn which is within easy walking distance so that's a huge plus for me as well.
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Dear Hiflya,
Thank you for your comments and we are glad to be one of your favorites. It is all about convenience and our location is one of the points of differentiation when looking at hotels in our area. In addition to Corcoran's, our own full service restaurant and lounge, we are literally steps away from a dozen options immediately...
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This hotel was very nice starting with its' hospitality to the free breakfast with ready made omelettes! I had a wonderful two night stay and I have no complaints about the place. When I went to the concierge to ask about toothepaste or shaving supplies, they said it was complimentary. I couldn't ask for a more pleasant stay. I would...
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Dear Ripjoga,
We are so glad you enjoyed your stay and thank you for your kind remarks. We do receive many kudos on our breakfast and of course the complimentary breafkast represents one of Embassy Suites value adds to our guests. I am glad we were able to help out with the toiletry items as well. Who hasn't been on...
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This Embassy Suites always has friendly desk attendants and has one of the better laid out breakfasts of all Embassy Suites I've been to. Every other year we visit this location for Thanksgiving and each time it is wonderful. Also very updated with the nicest bed and bathroom furnishings. Very convenient location as well.
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This Embassy Suites really speaks for itself. It has so much you can do JUST on the property, which is great as the Marlborough area really isn't built up well. For around $130 a night you'll have access to one of the cleanest swimming pools possible, a great fitness room and an incredible bar. This Embassy Suites is very different...
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Dear Yendi,
Amazing review and one we so appreciate. Hopefully before too long there will be reason for your return and please let me know when that may be as I would look forward to thanking you in person. You've certainly covered all of it and very eloquently.
Safe Travels and regards,
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I just returned home from a 3-night stay at the Embassy Suites in Marlborough, MA. I've stayed here 4 or 5 times before and have always enjoyed my stay. The staff was very friendly and pleasant. I was happy to see the fitness center had been updated since my last visit.
A few things that need improvement:
Fitness Center -...
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Dear KimBux,
Thanks for your comments and review. Great suggestions for alternative cardio as well as those I have shared with the executive housekeeper and chief engineer. It's great to have the feedback and guest perspective. We have brought in a new HVAC unit specifically to address the humidity factor in the fitness room. Unfortunately the space is limited and...
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Stayed a week and Everything met my expectations, The food, The Room, The Desk Staff, Tracey, Adida~ who is Wonderful!. The Bed Was The most comfortable bed ever!, This was my first experience with Embassy Suites, and I am A Very pleased customer. No Noise, beautiful Decor. Thank you So Very Much... I got a good nights rest every night....
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Dear Kristine,
There are few things I can add that you haven't already commented on. What a great review and summation of your experience here; it means so much. We were honored to do our part with the opening of Wegmans' first store in Massachusetts. What a run and it was such a pleasure hosting so many throughout the time...
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We had approximately 100 people stay here for a meeting. We stayed 2 nights. The check in was seamless; the staff were very accommodating! We had our own dinner, a buffet, each night. Mary, the catering manager, worked with our budget and came up with an incredible meal for very little money! The breakfast buffet is wonderful, as is the...
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Dear MassGal02189,
Another successful group experience! Thank you so much for the feedback and the positive remarks. Special thanks on behalf of our Catering Sales Manager Mary, who appreciates you making special note. She does her very best to exceed expectations and based upon your remarks I would say she did it again. We have a great team of dedicated...
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We had a group of about 80 individuals who stayed at this hotel for a business meeting and had a great experience. The hotel was nice, the staff was very helpful and friendly, the breakfast was fantastic, and the restaurant/bar area was a big hit. Overall, we had very positive feedback from our group and have no complaints. Our meetings...
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Dear dch0u,
On behalf of all the team members who played a part in the success of your stay while the group was in thank you for the kudos. It is indeed a team effort. It is great that while here on business you were able to enjoy the amenities of the hotel and the value added items such as...
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I stayed here two nights while on a business trip to the area. The staff were very helpful, check in was easy. The rooms are a bit "tired" and though more or less clean overall, showed some signs of lack of attention to detail: dirty shower curtain, etc, and were smaller than most Embassy Suites I've stayed in.
The biggest...
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Dear WearyTrav, Thank you so much for your time, insight, and certainly your patronage. I will regroup with applicable department heads regarding the attention to details noted and appreciate the kind remarks shared regarding our team. I do have to apologize though on behalf of our team member who fell short with a more detailed explanation regarding the lack of...
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48 Reviews
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