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All 9 Marlborough hotels »

BEST WESTERN Royal Plaza Hotel & Trade Center

3.0 of 5
181 Boston Post Road West, Marlborough, MA 01752
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BEST WESTERN Royal Plaza Hotel & Trade Center
Ranked #6 of 9 hotels in Marlborough
3.0 of 5 stars 58 Reviews
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58 reviews from our community

    Trip type
Traveller rating
    8
    8
    17
    13
    12
Date Rating
Long Island, NY
Contributor
17 reviews 17 reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 29 May 2012 NEW

Nice large hotel, good for holding functions or even a trade show. Well staffed and located for large crowds with ample parking.

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See 2 more reviews by ulboy11713 for Marlborough
Suffolk county, NY
1 review
1 of 5 stars Reviewed 29 May 2012 NEW

Was not pleased at all. Too many security gaurds following the kids around. If you are a hotel hosting a hockey tournament, you must be aware that kids need a place to do something in between games. I have traveled to many hotels for hockey tournaments and never have I encountered such security nonsense. As you are required to be... More

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5 of 5 stars Reviewed 5 May 2012

i found my stay extremely pleasurable all the staff went above and beyond my expectations

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Rick Skinner, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
15 May 2012

Thank you for staying at the Best Western Royal Plaza Hotel and Trade Center. We are pleased to hear that you experienced excellent service from all employees at the hotel. We look forward to having you stay with us again! Thanks, Rick Skinner General Manager More

Natick, Massachusetts
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 5 May 2012

A disgusting smell of smoke start seeping into my non-smoking room and made it hard to breathe. My spring allergies have been acting up recently, and this certainly didn't help me sleep. The hallway was pretty creepy, but at least the room was decent. It was a large room with a king sized bed, but I'm not sure who set... More

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Rick Skinner, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
15 May 2012

Dear Guest, Thank you for staying at the Best Western Royal Plaza Hotel and Trade Center and for your feedback. We are sorry to hear that a smoky smell permeated into your non-smoking room. We have fully trained our staff to accommodate guests with any issues or concerns about their room. We would encourage to bring anything like this to... More

Logan, Utah
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 of 5 stars Reviewed 26 April 2012

Calling this a "hotel" is a stretch. Dated hotel badly needs a make over. Booked through hotwire and discounted price hardly made up for queen size bed and mismatch furnishings. When I asked for a different room front desk obliged and moved us to a "king" room. Couldn't wait to get out of there!

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Rick Skinner, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
2 May 2012

Dear Guest, Thank you for staying with us recently. We have a long history of serving the Marlborough community and are a large, yet affordable hotel for many guests and groups. We are continually renovating parts of our hotel to provide the best stay possible for our guests. We are happy to have moved you to a larger room and... More

Endwell
2 reviews
5 of 5 stars Reviewed 24 April 2012

I stay at the Royal Plaza up to 5 times a year for 4-5days. I always get excellent service from all the employees. There is one desk clerk in particular that always does a professional job. AJ is one of the most professional members of any team I have encountered. He does not have the words I can't do it... More

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Rick Skinner, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
2 May 2012

Dear Guest, We are very grateful to have you as a frequent guest at our hotel and thank you for leaving this great feedback. We will be sure to pass your remarks on to our staff and AJ. It makes us happy to hear that you enjoy our hotel so much and experience excellent customer service. We look forward to... More

Baltimore, Maryland
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 10 April 2012

The hotel is located behind a shopping center and access road is unclear. We were greeted by indifferent staff and as we checked in, heard complaints of hotel guest discussed openly at front desk by the staff on duty. Booked on PriceLine so we were told no breakfast for us and were treated as second class guests. Hotel elevators had... More

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Boston, Massachusetts
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 9 April 2012

Will be checking-in very late this evening (1/2am) under extenuating circumstances. Just hung-up with the front desk to explain this hoping to secure a non-smoking room with the largest available bed. Was told only double bed rooms were available. If this was the case I would take it as that, but after logging onto bestwestern.com I saw it was FAR... More

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Rick Skinner, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
17 April 2012

Dear Guest, We’re sorry for the confusion on our available rooms. Please contact us at jkerrigan@rplazahotels.com so that we can get further details from you and look into this matter. Thank you for your feedback and we hope you have a very enjoyable stay with us. Sincerely, Rick Skinner General Manager More

Denver, Colorado
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 31 March 2012

I have read all the other reviews previous to mine and expected a terrible experience but really was pleasantly surprised. We did not choose the hotel but were assigned due to my duaghters hockey tournament. Our room was nice and clean, and the temperature was controlled easily by the outdated heater/A-C unit. It was not noisy and seemed to work... More

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See 2 more reviews by Momofteens13 for Marlborough
Rick Skinner, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
4 April 2012

Dear Guest, We’re happy to hear you had an excellent stay with us for your hockey trip. It’s always a pleasure to host a large group and hear that you enjoyed your stay. We often get large groups and try to accommodate you as best as possible so we’re glad you experienced great customer service. We hope you will stay... More

usa
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 28 March 2012

This used to be a great value - and while most of the hotel is very clean, there's so much that's tired and in need of repair. We noticed upon arriving that the elevators had failed a recent inspection. We were given a room that hadn't been cleaned. They immediately fixed the problem, and while the staff was great, the... More

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Rick Skinner, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
4 April 2012

Dear Guest, We’re glad that you found our staff was exceptional during your stay. Our hotel is very large but we are working constantly on updating our property. We hope you will stay with us next time to see the improvements and to receive our great value. Thanks for your feedback, Rick Skinner General Manager More

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Additional Information about BEST WESTERN Royal Plaza Hotel & Trade Center

  • Marlborough Best Western
  • Best Western Marlborough
Address: 181 Boston Post Road West, Marlborough, MA 01752
Price range (per night):* INR6,095 - 8,500

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BEST WESTERN Royal Plaza Hotel & Trade Center
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