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Holiday Inn Express Lawrence / Andover

2.5 of 5
224 Winthrop Avenue, Lawrence, MA 01843 (Formerly Hampton Inn)
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Ranked #1 of 1 hotels in Lawrence
3.0 of 5 stars 34 Reviews
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34 reviews from our community

    Trip type
Traveller rating
    4
    10
    9
    4
    7
Date Rating
cocogirl013
Maryland
Reviewer
4 reviews
1 of 5 stars Reviewed 23 January 2012

In short, this hotel was filthy. I checked in without any hassles and went up to my room to settle in and take a shower. Upon pulling back the shower curtain however, I found clumps of hair in several spots in the shower as well as excessive mildew on the back of the shower curtain (sorry, I did not think... More

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TerryWrist
Amsterdam
Senior Contributor
44 reviews
14 helpful votes
4 of 5 stars Reviewed 11 January 2012

Good hotel, just off the Interstate. Complimentary breakfast was good, room was very big. Also, it was insulated really well so I slept perfectly. But why-o-why, in this day and age, do they only have wi-fi internet available in the lobby area? Offer it in-room as well, and I will award five "stars" instead of four.... More

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SPORTERNL
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Reviewer
5 reviews
5 of 5 stars Reviewed 19 October 2011

Only had one night there but it was a great experience, very clean, great customer service and a complimentary breakfast fit for a king. Would definitely stay there again. More

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bzhelper
New York City, New York
Reviewer
5 reviews
1 helpful vote
4 of 5 stars Reviewed 14 September 2011
1
person found this review helpful

The hotel was fine and I had no issues with it at all other than the ice machine on my floor being broken for my entire stay. The staff was very pleasant, offered restaurant suggestions for dinner, and gave me a multi-page list of restaurants, including directions. Since this is not a full-service hotel, unless I wanted to eat at... More

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P4620
Boston, Massachusetts
Top Contributor
62 reviews
20 helpful votes
3 of 5 stars Reviewed 22 August 2011

Got a great hotel rate at the last minute. Received good service from the front desk attendant who was friendly, attentive and quick. I very much appreciated this after a very long day and arriving at an hour I was expecting to have to wait till someone came back to the front desk area. Hotel room was older with an... More

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919Trimguy
Hartford, Connecticut
1 review
2 helpful votes
3 of 5 stars Reviewed 20 August 2011
2
people found this review helpful

Being a Holiday Inn Express and located strategically off I-495, I like to stay here. The rooms are ordinary but need attention. Clean beds but a toilet slhaving slight stains in the bowl. Wireless Internet is only available in the lobby, not on any floors which is a BIG surprise. I can overlok some of the issues however the recent... More

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Joe Mahra, Director of Sales at Holiday Inn Express Lawrence / Andover, responded to this review
7 September 2011

Greetings Guest, Thank you kindly for taking the time to write a review of our hotel on Trip Advisor. We try to encourage all of our guests to review their stays with us in better effort to serve or guests and also to see what we can do make make all of our guests stay most pleasant. While we thank... More

jjindahood
Melbourne, Florida
Contributor
13 reviews
6 helpful votes
2 of 5 stars Reviewed 9 August 2011
1
person found this review helpful

Check in was fine and the room and hotel were clean and modern but the customer service the next morning left much to be desired. My daughter discovered that she had forgotten her razor and we attempted to call the front desk at least 5 times in a 45 minute period to inquire about the availability of one. No answer.... More

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hixandover, General Manager at Holiday Inn Express Lawrence / Andover, responded to this review
24 August 2011

Thank you for taking the time to review your stay at our hotel. I want to apologize for the frustration you experienced due to the lack of attention from our staff. We want our guests to be met with a with a well-trained staff that puts guest satisfaction before everything else. You can be confident that we will follow up... More

Ramborao
Stockport
Senior Contributor
25 reviews
6 helpful votes
3 of 5 stars Reviewed 3 August 2011

Stayed one night on New England vacation after visiting Salem. It is a reasonable drive from Salem with not much around so really only suitable for an overnight stop on way to next destination. Rooms OK, clean, nothing special. More

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superyardie
Chesapeake, Virginia
Contributor
20 reviews
11 helpful votes
5 of 5 stars Reviewed 29 July 2011

Great hotel, Very clean friendly staff, and comfortable bed....Great price too. Breakfast was above average for a hotel breakfast. We would stay again. More

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hixandover, General Manager at Holiday Inn Express Lawrence / Andover, responded to this review
7 September 2011

Thank you for taking the time to write a review. We are delighted you enjoyed your stay as well as our breakfast. We look forward to seeing you again. Thank you, Victor Abramson More

phm92190
Paris, France
1 review
1 helpful vote
1 of 5 stars Reviewed 19 July 2011
1
person found this review helpful

I stayed in this hotel 10 days in July 2011 and there was not a single day without a reason to complain (ranging from minor to serious, but in all cases obvious mistakes): the second day, the keys to the room had been disabled; towels were removed but not replaced (after a couple days, we had only one bath towel... More

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Holiday Inn Express Lawrence / Andover Also Known As

  • Holiday Inn Lawrence
  • Lawrence Holiday Inn
Address: 224 Winthrop Avenue, Lawrence, MA 01843 (Formerly Hampton Inn)

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Holiday Inn Express Lawrence / Andover
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