We went this past weekend and had a blast. The room are was awesome, clean, and the staff was very accomodating. The Manager Mike even helped us with a room upgrade. Plus the food was amazing and budget friendly. We will be reccomending Cuddles to all our friends. Cant wait to go back!!
Stayed here over Memorial Day Weekend with low expectations and I was very pleasantly surprised! The room was great. The staff was friendly. The location was walking distance to everything on main st
We were ther over Memorial Day weekend for a kids soccer tournament. First night of arrival we were given wrong room, room had damage to toilet and no curtains. After a few minutes we were give our "right" room. This room was supposed to have 2 beds but only had one and there were no more 2 beds available. The...
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Our entire soccer team stayed here during the Memorial Day weekend. Althought there were minor inconveniences, I was very pleased. The manager was more than accommodating and the lifeguard interacted/entertained the kids at the pool. The housekeeping staff cleaned up after and around my daughter who was sleeping after suffering from the stomach bug. Breakfast was well cooked and there...
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We stayed in May. Used our Groupon deal. Was pleasantly surprised seeing there were some not so good reviews. Was expecting to find a run down hotel but was overall satisfied with our experience. (I guess everyone's standards are different). We stayed in the Regal room which still had a canopy bed even though we were told at reservation that...
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When we booked the room somebody should have told us they were roofing this dump. We were made aware of this at 7:30 in the morning when they started a air compressor and started pounding nails in the roof. We were on the second floor. The place was 99% empty and they started ther work above our room. Complaining to...
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Mr. Peter L,
The situation you were put in during your stay is unacceptable and I sincerely apologize for the incontinence.
We have been working diligently to get the hotel in the best condition possible for our guests and between the re-roofing, painting and room updates we do feel that our establishment will be ready without inconvenience to our customers...
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The disappointing: The room had a slightly smoky smell and as a lot of other people have said, the decor is tired-looking.
The good: Bed was comfortable; room was clean and spacious (we had a Princess Suite); plenty of hot water for the jacuzzi; location is terrific...lots to see and do within walking distance; all of the hotel staff I...
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We have been working diligently to get the hotel in the best condition possible for our guests. This has always been a smoke free facility, however sometimes people do break the rules and we try our best to remove any smoke smell prior to our guests arriving. I apologies that this was not done prior to your arrival and this...
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Knowing what this place is for makes the bad furnishings, broken fixtures and pictureless walls almost worth it! My husband and I stay here for nights away from kids and so do 98% of the patrons. Could just as easily be found on Rye1 in Saugus where they rent rooms by the hour, but being on Cape Cod is supposed...
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We have been working diligently to get the hotel in the best condition possible for our guests. Our rooms have been recently redecorated and ridden of any broken or damaged fixtures. During this process all round beds have been removed and we now only offer rooms with Double beds, King beds, or California King beds.
We do feel that our...
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Pictures on web are deceiving. Rooms are very OLD. I kept looking for hidden webcams because the rooms seemed a little creepy. We should've read the reviews before we booked. Each staff member we spoke to was disgruntled and shared horror stories of people quitting and bashed management. Our towels were not fresh smelling and many towels came equipped with...
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I appreciate you stressing your concerns about your rooms cleanliness condition and I apologies for that inconvenience.
We have been working diligently to get the hotel in the best condition possible for our guests. Our rooms have been recently redecorated and ridden of any broken or damaged fixtures, and with new management in house we have one person checking rooms...
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We stayed in a royal victorian suite, clean but slightly outdated. When we first arrived we were very skeptical because we read all these reviews after booking and our card was charged, Some of the staff was obviously new, and it was off season but overall it was Average! A little weird when we first walked into the room as...
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