This was a very disappointing stay. I reserved the room for $110 through Expedia, and wasn't expecting luxury, but the desk staff was horrendously unprofessional (the young woman who checked me in did not end her conversation with another employee about who was most "wasted" the night before), and the room surprisingly minimally equipped. No fridge, horribly toxic smelling soap,... More

We chose this hotel on short notice after deciding not to drive for 3.5 hours to arrive at a Deerfield graduation by 9:30 on Sunday morning. The ads looked great, nice photos of the pool, etc. Upon arrival, we checked in, drove around back to the designated door to access our room, went to our room, and surprise, the room... More

Strong disappointment ! We were spending the weekend to see a horse show at the Tri County Fairgrounds and this was not the closest Hotel, however it offered an on onside bar/lounge, pool table, swimming pool, and restaurant on the premises. Upon check in i asked when the bar opens? was told closed, pool closed and upon driving in we... More

Location great for Mt Tom summer concerts - at times even concert crews have stayed here. Recommended this hotel to friends and family when they attended concerts - Bonnie Raitt and Bob Dylan. All said they got great directions from the front desk staff - beat the traffic jams and loved the dinner recommendations eighty-eight We were told from friends... More

Looking at the pictures on line and the amenities, I thought this was a full service hotel. They actually have a sign covering the old one that says, Holyoke Hotel, should be Holyoke Motel, and that may be overstating. It looks like the city or state is housing woman and children in distress. The lobby was filled with young moms... More

I stayed at this hotel for one night this month because I had a funeral to attend. Normally I would do a little more research on a hotel, and boy do I wish I'd had the chance to read the excellent and accurate reviews here on tripadvisor. However, obviously I didn't have much time to organize my trip under the... More

The people suspecting this is a housing shelter may be onto something. When I pulled up mid-afternoon there were tons of people just hanging around with their kids. I thought there was a single moms' convention going on and it was smoke break time. After all, it's a conference center right? Then I saw 4 guys in tanktops working on... More

This place was decent, me and my family were treated nice and the room was adequate. Right off I-91 near the Holyoke Mall is a good location. The price was cheap enough and I had no problems with the " other people" around the hotel. I think these other reviewers might be rascistor something.

Was guided to this hotel by Jet blue representative to stay from August 25 - 27, 2012. It was the worst place to have my family. On arriving at 1:30 a.m. I noticed that people were loitering on the outside and the traffic was heavy with young ladies and men in and out. The room was not ready and we... More