We stayed here for a wedding that was taking place next door at the Delaney House. I was really shocked at how worn this place was. The couch in the lobby was filthy. I picked up a magazine in the lobby and it was from 2008! My room was freezing the first night. The wall thermostat did not work, and... More

This was the first time we stayed at a Country Inn and Suites. I don't know if it's indicative of the chain but this place seemed like a "wannabe" as in it "wanted to be" a Holiday Inn Express or something of similar grade but couldn't quite manage it. The bed was comfortable and clean and the room was quiet.... More

My wife and I have stayed at the Country Inn and Suites in Holyoke, MA many times. My wife grew up in the area and we frequently need lodging in the area as we visit family. This hotel is in need of updates and renovations and deferred maintenance has taken its toll. Below are some issues you should consider before... More

The staff throughout the hotel was very friendly. The pool was not working. We were told this was due to the recent snow storm in the area. The pool temp was 60 degrees and unusable. The layout of the room was very nice. However, some improvements need to be made in the cleaning. Tub/shower had spots of mold, tears and... More

We stayed here recently due to a power outage in the area. This was a wide spread outage due to a snowstorm. The hotel staff was very accommodating and allowed us early check-in. Even though the hotel was sold out the staff attempted to locate individuals hotel rooms at other hotels. The manager called every hotel within a 50 mile... More

Wallpaper was not glued in more than one place, toilet double flushed, screw loose in the tub (which side was hot,which cold). Bed was not as plush as I thought it would be for 200 a night. More

I stayed in this property in September 2010 the night before hitting the Basketball Hall of Fame. It was a quaint hotel that was just introducing the revamped Be Our Guest breakfast, and while the breakfast room was tiny, it was able to be opened out onto a deck area in warmer weather. The room were in was great, and... More

We had peeling wallpaper in our room like other guests have mentioned. When we checked in there was half a roll of toilet paper in our room. I inquired about getting another roll and was told that their shipment had not come in. How about going to Target or Wal Mart and getting some? I guess they figured the guests... More

Bad planning on my part, the motel that I usually stay at was full, so found a room available at the Country Inn. Front desk very accommodating, but because of a misunderstanding about the length of time I was going to be in the area, I had this particular room for just the night. I was moved into what appeared... More