Have to say that after reading some of the reviews I was a little apprehensive about the prospects of a comfortable and enjoyable stay here. We spent part of Memorial Day weekend here while in MA for a graduation. The room was clean and had been updated in the last few years. We were given a queen room and were...
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I'm not a picky traveler. I travel mostly on business and a clean bed linen and an odor free room will suffice for me since I'll mostly be tired enough not to glance at the mahogany furniture but for this place I have only one advice:
Don't go here!
Don't trust this review then try to check in - the...
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Dear Guest,
We strive to provide every guest with an both a relaxing and enjoyable stay and I apologize if we fell short during your stay. I understand your frustration with the noise from the plaza across the street from our hotel, and we would have been happy to move you to a different room to try and minimize the...
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You get what you pay for with the Best Western in Haverhill. It is a shabby, poorly constructed and badly run hotel that I've only been forced to stay in because it is close to family. On Saturday night there was noise that kept me up until 2:00 a.m., and started again at 6:00 a.m. I got 4 hours of...
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We strive for all guests to have a comfortable and relaxing stay with us and encourage all to bring any concerns to our staff so that we can do all we can to ensure you have a great stay. If you could provide me with any interactions with our staff or specific issues you had I would appreciate it. This...
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I stopped here on a drive back to home due to a snow storm, but it wasn't a coincidence that I found this place. I believe this was the third time I have stayed at this particular Best Western. I keep going back because the rooms are nice and well laid out and the staff is excellent!
I am not...
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Thanks so much for your great review of your recent stay! We’re very thankful that you continue to be loyal guest at our hotel and for telling us about it here. We look forward to hosting you again soon!
Sincerely,
Steve Kerrigan
General Manager
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No wonder we had a deal with 15% off of our room#213-It's right off a main hall right near the front desk. First, on Wednesday night there was a child screaming in the hall for several hours but it was not reported because of fear of retaliation. Early, the next morning around 6:30 there was again a lot of commotion...
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Dear Guest,
We appreciate your feedback from your most recent stay. We do offer extended stay services for our guests as there is a need in our area. We apologize if the noise was loud that particular morning. We have taken steps to correct this problem to ensure that no guests are disturbed while staying with us. We strive for...
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ive stayed there many times and i love it! i am a long time costmer and i will be for ever! it is a great place and anyone who stays there will love it!!!!! only problems is the rooms are a little outdated but outher then that great!!!
Thanks for leaving us a great rating on your most recent stay! We’re glad you had such a great experience and hope you’ll stay with us again!
Sincerely,
Steven Kerrigan
General Manager
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Stayed here for my sons wedding. it was the worst place I have ever stayed. Front desk girl rude, slow ignored customers. Food served in the cellar area . Rooms so outdated it was awful. Place smelt awful. This place should be taken down and rebuilt. I would never stay there again for any reason.
Dear Guest,
We are sorry to hear your stay was not satisfactory. We have frequent employee training and hotel updates, so I can assure you your feedback will be taken seriously. If you have further details regarding your stay, I’d welcome the information to better understand your review. steve@bwmerrimackvalley.com
Sincerely,
Steve Kerrigan
General Manager
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This hotel had everything we needed fo a nice weekend getaway. There was a nice pool, and daily breakfast. Also, if you dont mind the drive, it's pretty much right in between Salem and Boston. Staying out of the cities is a great way to save some cash. Only problem we had was that one day our ajoining rooms were...
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Dear Guest,
We are glad you had an enjoyable stay with us and that you found our hotel a great value! Regarding your rooms not getting cleaned, we have staff on call at all times for guest requests and if something happened for that oversight to happen, let our front desk know and we can always send someone up to...
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This is a very good, simple lodging suitable for short visits in the area north of Boston. You won't be disappointed.
Reviewed 26 May 2008
Thanks for the endorsement! We’re glad you enjoyed your stay and hope to see you again soon.
Steve Kerrigan
General Manager
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We stayed 3 nights here. VERY below par for a BW. I had queried previous reviews with the manager Mr Kerrigan, but was reassured by his reply. My post-visit questions response from him indicate that they have "long term families", we met some, very nice well dressed children with their carers and less well attired individuals of both sexes, some...
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Thank you for contacting me directly prior to and subsequent to your stay with us. I appreciate hearing from our guests regarding their stay and the areas that they feel we do well but also can improve upon. I am sorry that your experience at breakfast was not up to your standard, and we are continually working to improve our...
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