I made a reservation at this hotel last night, approximately 15 hours ago, for a stay a week from now. I am now trying to cancel that reservation based on reviews on this site, and they're not going to let me without a $120 cancellation fee. That's criminal. More

The rooms are clean and the service and people are friendly. The complimentary breakfast is fine for an economic hotel with ample food and choices from yogurt to cereal or eggs. The orange juice has improved in the past year. It used to be watery and now it is decent. The workout room had several machines but should have antiseptic... More

We stayed here because we were visiting colleges in the area and we got a suite for a good price and it included a full breakfast. When we pulled up the hotel looked really nice from the outside. The room, however, did not look as updated as the hotel exterior. It was worn and dated although roomy. My biggest gripe... More

We arrived at this hotel at the height of the snowstorm on Oct. 29th that knocked out power to 3 million people. The lights were on but a few minutes later everything was dark. The power was off until Monday night. During that time the hotel staff was unfailingly calm, helpful, courteous, and professional, from the front desk personnel to... More

From October 31, 2011, we stayed at this Holiday Inn for five days. Unfortunately, we were caught in a severe and unusual snowstorm during Halloween. The whole town of Hadley and Amherst did not have electricity for a couple of days. However, the staff at this hotel were very professional and accommodating throughout the entire snowstorm crisis. The staff, Stephanie... More

We stayed here during back to school weekend. The facility was clean and modern. The front desk was very friendly and helpful. It was overall a good experience. Some negatives were; 1) very slow to useless wifi connection, and 2) the bathroom sink area could use a towel rack of some sort as they were all located in the separate... More

I stayed here during the student/family orientation over the summer. Great value, very helpful staff, and really convenient to UMass Amherst. More

This is a very good hotel. From the location to the rooms, staff, pool, cleanliness, all excellent. Will use this hotel again in a heartbeat More

This is an amazing HI Express makes no mistakes. The rooms are immaculate, the sheets are soft and beds are comfortable. From the approach to the hotel to the greeting at the lobby it is all fantastic! Sebastian greeted us warmly, was efficient in checking us in, and he remembered our names when we left and returned! Breakfast was great,... More