Because we had such an excellent stay last time, we returned to this hotel. It was as clean, comfortable and excellent as the last time, with one exception. There were three of us and I was unable to get a room with two beds, so we were "upgraded" to a one room suite. The bedroom and bathroom were excellent. Unfortunately,...
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Reviewed 16 June 2011
For the price I paid I was well taken care of. I stayed there back in March. The only real concerns I had were it is a bit of a walk to go to the back of the hotel, and there were a few bugs in the pool
Thank you very much for your recent return stay with us. We are pleased that you had an enjoyable stay. I have reviewed your comments about the pool and met with our staff that was here during this time. We have resolved this issue. We take your feedback seriously and encourage you to contact at our staff at any point...
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They have bedbugs. Stayed one night this week and next day covered with bedbug bites. Called hotel to report. Said they would call exterminator and follow up with me. Is only the next day but have not heard back. Stay away. On top of the bugs, the room I stayed in on first floor had a sort of moldy lake...
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Thank you very much for your recent feedback. As promised our exterminators did come and check this room and did give it a clear report. There was no signs of bedbugs or any bugs in this room. It is unfortunate that you were not able say anything when you were here and waited more then 24 hours to contact us....
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We stayed here for one night, to attend the New England Folk Festival with friends who also stayed here.
We were happy to find that we could check in early, which really helped out with the logistics of the first day. The website I booked through said the room had a sofa bed, which our first room did not, but...
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Thank you very much for your recent stay. Your feedback is extremely valuable to us. I have reviewed the issues with your room with our housekeeping Dept. While some of these issues were minor they shouldn't have been issues at all. The room should have had pillows and a blanket for the sofa and there should have been at least...
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I have stayed at this hotel twice on business.. For those who are saying this hotel is clean are not looking beyond the surface. Filthy black grout in the bathrooms(the grout close to the wall in the none traffic area is tan). Carpets not being vacuumed (food remnants under the furniture). Left over food on the kitchen counter, holes in...
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I would like to thank you for your recent stay and appreciate your valueable feedback. We take cleanliness and condition of our hotel very serious and have clearly failed in your case. I have taken this back to our housekeeping dept to try to understand what the issues were and why. None of these issues are ok or acceptable ones....
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Normally, my expectations are not met well by extended suite hotels. There is always something missing. Either pots/pans, spatula, shampoo, something. That was absolutely not the case here. There was EVERYTHING I needed in the room. And the rooms were a great size with separate living area from sleeping area. The kitchen was complete from dishes to pans to wash...
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Thank you very much for your recent stay with us and for taking the time to do a review. Your feedback is very important to us and has been shared with our whole team. We are very pleased that you had a positive stay with us and we look foward to your next visit.
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Convenient to I-495 and commuter rail to Boston, this hotel offers a great value for the area. Good breakfasts and acceptable free weeknight dinners ate provided. My only minuses were: The key card wasn't coded properly for my length of stay, requiring me to get it recoded- twice. It wasn't a big deal but an inconvenience. The shower head is...
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Thank you very much for your recent stay with us and for taking the time to fill out a review. Your feedback is very important to our team and is reviewed by everyone. I do apologize for the inconvenience you experienced with your room key. We find sometimes there are no issues and others times where they all seem to...
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This suite hotel had it all...large well furnished rooms and great beds, good kitchenette, ample space, excellent breakfast, and nice sitting area off lobby. Staff was friendly and helpful and there is even an indoor pool and hot tub..serves light evening meal during week. This is a wonderful hotel for families, business people, couples and singles. Would not hesitate to...
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Thank you for your recent stay and for taking the time to fill out a review. We appreciate your feedback and understand the issue you have with our coffee. The feedback has been both positive and negative in regards to this. We are currently looking into alternatives with our corporate offices and our vendors. At this time the French Roast...
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I wish I could chose 3 and a half, this place was quite clean and the room was spacious. The bed was hard and I woke daily with a back ache. the first day there was very little breakfast left at 8:30 am (no more eggs, bacon, etc...) the coffee was SUPER strong when we asked the server about it...
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I would like to thank you for your recent stay and for taking the time to do a trip advisor review. We do take your feedback very seriously. I apologize for the shortage of food in the morning, but I did speak with the kitchen and they let me know that more food was added shortly thereafter. The Breakfast does...
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We arrived in the evening traveling with our baby and requested a bigger room and the lady working the front desk was kind to give us an upgrade to a jr. Suite. It made our stay more comfortable.
Unfortunately the next morning we could hear the water running through the showers of other rooms and made it a bit noisy....
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I would like to thank you for your recent stay and for taking the time to do a trip advisor review. We do take your feedback very seriously. You did note at the end that we may offer complimentary breakfast. We do in fact offer a full hot buffet each morning. Thank you again and we hope you stay with...
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