I recently booked a day long business training event here. I was pleased with all aspects of my experience. The room was ready and set up was complete. The staff was friendly and extremely helpful. Lunch was surprisingly good...salad was crisp, bread was fresh, soup was hot and the food platters were attractive and well prepared. I would not hesitate...
More
We are from a non-profit organization that serves disabled adults. This was our first time coming to Coco Key. We were a bit skeptical about the number of cars we saw in the parking lot and immediately became anxious about manuvering wheelchairs in a water park. Once inside we were immediately greeted by an employee from Human Resources who wore...
More
Thank you for taking the time to provide us with your valuable feedback! We take great pride in helping all of our guests to enjoy our Water Resort. Thank you for recognizing the hard work and compassion of our wonderful team members, including Eliud from Human Resources, Jimmy, Nick, Danielle and Lisa! I am excited to share your comments with...
More
HUGE thanks to Veronica and Kate on going above and beyond to assist me with coordination of my daughters birthday. Both Veronica and Kate were extremely friendly and more than happy to assist me with my needs.
HUGE kudos to having such great associates on the team!
More
Thank you for taking the time to provide us with your valuable feedback! We take great pride in helping all of our guests to enjoy our Water Resort. Thank you for recognizing the hard work and compassion of our wonderful team members, including Eliud from Human Resources, Jimmy, Nick, Danielle and Lisa! I am excited to share your comments with...
More
I'm sixteen years old. I spent yesterday and last night at Coco Key in Danvers with my parents, sisters, and baby brother. All I can say that this is the worst trip I've ever been on. When we arrived we went up to our room, which was just like any other average room. We asked for a handicap room with...
More
Thank you for your feedback. We greatly appreciate the opportunity to improve our service. We do our best to honor our guests’ requests regarding rooms, and I am sorry that the location of your chosen room-type was not to your liking. Although we are happy to provide our guests with refrigerators, our guestrooms do not currently include refrigerators. We are...
More
Our first experience was a dirty and stinky lobby bathroom. Then could not find our room, no directions either from staff or on the wall as in most hotels/motels/resorts. The rooms are outdated, at least for what we are used to. The patio door was drafty. Then we get to the water park and are told we were supposed to...
More
Thank you for taking the time to provide us with your feedback. We sincerely apologize for the challenges you encountered in locating your room, during your check-in experience, and within our water resort. Rest assured, your feedback will be shared with our leadership team and associates. We do take pride in our hotel and water resort and appreciate all feedback...
More
For what it is, it's great. I took my kids and met friends there over the weekend. It was better than expected - especially after reading some of the other reviews. It's not a five star resort, it's a hotel with a water park that's open to the public!
The hotel room was fine and clean. The food was like...
More
Thank you for taking the time to provide your valuable feedback! We are glad to hear that your children and friends had such a wonderful time while staying with us! At CoCo Key Hotel & Water Resort – Boston, our goal is to make kids happy! We hope that you will return soon. I truly appreciate and agree with your...
More
Stayed in area on business and decided to check this water park place out. Service was pleasant but not enough staff and had to wait in line for a long time to check in. Ordered room serivice TWICE and never got it (even after calling front desk). Folks at the water park were getting ready to close and didnt mind...
More
Thank you for taking the time to provide us with your feedback. We do take pride in our hotel and endeavor to provide our guests with exemplary service. We value feedback such as yours that helps us to pinpoint areas for improvement. I sincerely apologize for the challenges you encountered regarding the check-in process, room service, and restaurant experience. Rest...
More
I was fortunate to have purchase 10 passes to the water park for my daughters birthday and ran into a few glitches that were handled by Tara and Kate! they were so helpful and made me feel valued as a customer. we rented a cabana and the girls loved it. The food was a bit pricey, but the general manager...
More
Thank you for taking the time to provide your valuable feedback! Making our guests feel welcomed and valued is very important to us and we love hearing when we succeed. I am excited to share your experience with our leadership team and associates. We hope that you will visit us again soon! Thanks again for your feedback!
More
My family and I visit CoCo Key Water Park once or twice per year by booking passes in advance and coordinating with several other relatives and families to attend on the same day. We were all thrilled to see the $11 Twilight Passes available only on 11/11/11 and made plans the night before to reserve passes for a specific date....
More
Thank you for your feedback. I am very sorry to hear that you had difficulty participating in our recent 11/11/11 discount. We value our customers and like to periodically provide them with the opportunity for huge savings. As it sounds like you are aware, this deal was such a huge success that we did sell out of all our discounted...
More
If you are looking to get away and don't want to go far this is your place. I visited to get a gift certificate for a basket raffle and wanted to book a room stay. The water park looked like a blast with areas for all ages (including a bar for the grown-ups). The staff was very accommodating and the...
More
Thank you for your valuable feedback! We strive to provide families with a safe, fun and splash-tastic family experience and we are thrilled that we were able to assist you with a gift certificate. We hope that you or the lucky winning family will be able to join us soon!
Thanks again for taking the time to provide us with...
More
49 Reviews
115 Reviews
41 Reviews
