My experience with this hotel is tainted by the difficulties I had getting to the place. Arriving after 10:30 PM with the RED LINE from Washington, DC, the hotel staff told me that there would be taxis available at the Metro Station and that it would be a short, easy walk from the station to the hotel. Both statements were...
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I apologize for the circumstances that led to your difficulty getting to our hotel. I agree that the walk is not always easy especially at 10:30 at night, travelling with luggage. We appreciate your business and will look into it further and make changes that are necessary to improve for future visits. We look forward to the seeing you on...
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This hotel is a pretty nice hotel. It's very odd that you have to ride one elevator to get from the street to the lobby and then a completely separate elevator every time you want to get to your room, but it's OK. The TV's in our room couldn't get local channels which was very frustrating for my husband because...
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Thank you for taking the time to share your experience at the downtown Silver Spring Courtyard. I want to apologize for any inconvenience caused due to our lack of information provided by our staff. I can understand the importance of the information requested and I assure you that we will share your experience with the team and use this as...
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My husband & I needed to arive at church for an early service, so we decide to give this hotel a try. Tiya welcomed us and got us right up to our room. We stayed in a whirlpool room & it was very clean. On the weekends the parking is free and in a covered garage. It was nice having...
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Thank you so much for your comments regarding the Courtyard Silver Spring Downtown. I am happy to hear that you enjoyed your stay with us and were able to experience the excitement surrounding the downtown Silver Spring area. I hope that if your travels bring you back to the area you will again give us the opportunity to service you.
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We stayed at the Marriott Courtyard in downtown Silver Spring, MD over the Xmas holiday weekend. We often find ourselves traveling over Xmas and staying at hotels. It can be hit or miss because of short staffing and most businesses are closed, but not at this Marriott. The front desk attendants were cheerful and helpful. The location provided plenty of...
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I have stayed at the Downtown Silver Spring Courtyard numerous times since it opened. The hotel is in the central Silver Spring shopping, dining and recreational complex. It is just a few blocks from the Metro, across the street from Whole Foods Market and steps away from a variety of eateries. It is also just a short distance from my...
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105countries,
Thank you so much for your nice comments about our hotel! I am sorry that you do not like the new food and beverage format that we are offering at the hotel. The idea with the Bistro was to make a quicker; more affordable dining option for our guests. We are truly appreciative of your business and look forward...
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Stayed here between the 26th and 29th of December 2011. While the location is superb and many aspects of the hotel were adequate, our entire experience was soured by poor or non-existent housekeeping. Upon checking in we found a missed dirty towel in the bedroom-really not a big deal. The following day we returned to our room at 3:30 and...
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Dear Tulip60,
I am sorry to hear about the challenges you faced while staying at our hotel. From your feedback it looks like even with our attempts to resolve the issues it did not change your feelings about your overall stay. I am currently working with my team to address the issues and make sure what you experienced does not...
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I was impressed the moment I walked through the door. After a long day's work and travel, the night front desk staff were friendly and efficient. My room request was met and I was on the elevator within 5 minutes. The room was beautifully decorated, clean, and odor free. Very Zen actually. The sheets, towels, bathroom, iron were all clean...
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Thank you so much for your review of our hotel.We truly appreciate your business and look forward to seeing you in the future.
David Shoshan
General Manager
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This is a pretty nice hotel, well designed, and clean. But they do not have restaurant and room service, which is a problem for the money they charge. Also front desk staff is slow, and forgetful. I asked for a wakeup call, and thank god woke up early myself, because there was no wake up call, so I could easily...
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Ms. Maria T,
I want to apologize for the challenges you had while staying at our hotel. I will be passing on these concerns about service to my department managers to improve the experience for future guests. With the transition to the Bistro as the option for food and beverage we unfortunately no longer offer room service or a more...
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We stayed here for two nights during our visit to DC. The hotel is an easy 5 block walk to the Metro, and parking was free over the weekend. Parking is around the corner from the hotel in a multi story lot for the stores & restaurants in the area; if you park on Floor 5 there is a walk...
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Thank you for your positive feedback about our hotel! We truly appreciate your business and look forward to seeing you in the future!
Sincerely,
David Shoshan
General Manager
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The hotel was clean and the staff was friendly enough. The biggest issue was the hotel is about a 10 - 15 min walk from the Metro and the hotel claimed "free shuttle service to metro". The first time I called to ask if they would pick us up I was told it would be about a 30 min wait...
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Ms. Cindy,
We would like to apologize for the inconvenience the shuttle caused you while staying at our hotel. We pride ourselves in giving great service and are sorry when we did not achieve that this stay. We hope to see you in the future and have a great rest of your day!
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