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All 15 Rockville hotels »

Red Roof Inn

2.0 of 5
16001 Shady Grove Road, Rockville, MD 20850
Hotel amenities
Ranked #10 of 15 hotels in Rockville
3.5 of 5 stars 55 Reviews
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55 reviews from our community

    Trip type
Traveller rating
    16
    7
    11
    15
    6
Date Rating
Marie808
Njoro, Kenya
1 review
5 of 5 stars Reviewed 23 January 2012

Have been staying at this property for 14 years and have always enjoyed this place. Overall, it is in a great location and very easy to get to Va. and many areas that I need to travel for my business. The Staff is always courteous and very accomodating and the General Manager, Shirley Jordan, couldn't be more delightful and extremely... More

Was this review helpful? Yes
Shirley Jordan, General Manager at Red Roof Inn, responded to this review
25 January 2012

Thank you so much for taking time out to write that awesome review! We really do appreciate that. We do take customer service seriousley. We are very excited about our upcoming Renovation. The process will start in March. We look forward to you visiting us in the near future. Thank you again! More

Pippin43
Pittsburgh, Pennsylvania
Reviewer
5 reviews
1 helpful vote
2 of 5 stars Reviewed 18 December 2011

I guess by now I should know most of the time you get what you pay for. Room was clean, staff was ok thats about the nicest thing I can say about this place, WIFI was horrible, connection consistantly dropped every 5-15 minutes, mold in the bathroom and a bare light bulb with no shade on the wall fixture, the... More

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Shirley Jordan, Manager at Red Roof Inn, responded to this review
20 December 2011

Thank you for your comments! We appreciate you letting us know. Our goal is to exceed your expecations, clearly, we did not-please except my apology. Could you please give me a call? I would like to get more detail in order to better address your concerns. My number is 301-987-0965. Thank you very much Shirley Jordan GM More

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X62kaywa26x
1 review
2 of 5 stars Reviewed 8 December 2011

While the front desk employees were very nice and helpful the rooms leave a lot to be desired. Our room had tons of large, visible spider webs, dead worms in bathtub and signs of cockroaches!! Also sheets looked very old and stale. More

Was this review helpful? Yes
Shirley Jordan, Manager at Red Roof Inn, responded to this review
15 December 2011

Dear Guest , thank you so much for your feed-back. We really do appreciate your comments! Our goal is to offer awesome sevice to every guest. Clearly we dropped the ball. Please give us an opportunity to make it right.. I promise your next stay will exceed your expectations. Give me a call at 301-987-0965. Tks again! Shirley Jordan G.M More

Jeffrey F
Ruther Glen, Virginia
1 review
5 of 5 stars Reviewed 17 November 2011

great customer service.........very polite and would deffinitely be back to stay.. More

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StrainX
Orlando
Reviewer
3 reviews
5 helpful votes
5 of 5 stars Reviewed 13 November 2011

I needed a room for the night near the Montgomery Surgery Center, room was CLEAN, and heated. Had frig, TV, and WiFi! I was on my laptop doing work on the internet. I had a beautiful walk from the Center to the Hotel on Watkin St. Took a cab in the morning for $8 to the Center. There is a... More

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Amilcar G
Birmingham, United Kingdom
2 reviews
5 of 5 stars Reviewed 25 October 2011

It was an over all a great stay. The room was nice and clean, the staff was very friendly with my kids and it was only about half hour to Washington DC by Metro. More

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KJ201
1 review
5 of 5 stars Reviewed 24 October 2011

I stay in plenty of hotels and this one was in a great location and great for the money. Given the area rooms get very expensive. More

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Shirley Jordan, Manager at Red Roof Inn, responded to this review
26 October 2011

Thank you so much for the wonderful survey...we look forward to seeing you again! More

Carol S
Virginia Beach, Virginia
1 review
5 of 5 stars Reviewed 24 October 2011

I was traveling late at night and decided to pull over to get some rest before continuing my trip. I stopped at the Red Roof Inn in Rockville MD and had a wonderful experience. The staff and the rates were awesome. The room was really nice and clean. It was much better than I expected. I will definitely visit Red... More

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Shirley Jordan, Manager at Red Roof Inn, responded to this review
26 October 2011

It is always great to hear that a customer had a great stay...thank you so much for your comments-and taking time out to do the survey More

trbl4u2
Barboursville, West Virginia
Contributor
15 reviews
10 helpful votes
2 of 5 stars Reviewed 21 October 2011

I understand that Red Roof is an "economy" type hotel, but some standards should be maintained in any hotel chain. I was very tired the day of my arrival and did not notice the mold growing on the ceiling when I checked into my room, all I wanted to do was to lay down and get some sleep. After trying... More

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Shirley Jordan, Manager at Red Roof Inn, responded to this review
26 October 2011

Thank you so much for addressing your concerns. We had our team report any rooms that had dark ceilings. We did find a couple-but also discovered that what you thought was mold was actually worn paint/not mold-worn paint is just as unacceptable as mold. Your perception is very important to us and in the end, that is all that matters.... More

Elizabeth G
Oakland, Maryland
1 review
5 of 5 stars Reviewed 21 October 2011

I arrived frazzled an well after dark because I don't do cities or the dark very well, and I got lost on the way to the motel (my own fault). After checking in, I managed to lock my motel key AND my car keys in my car. Long story short, Luis (the front desk clerk that night) was nothing short... More

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Shirley Jordan, Manager at Red Roof Inn, responded to this review
26 October 2011

Thank you so much for letting us know that a team member went out of the way to help you. Luis is an asset to our team. Thank You More

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Red Roof Inn Also Known As

  • Red Roof Inn Rockville
  • Rockville Red Roof Inn
Address: 16001 Shady Grove Road, Rockville, MD 20850

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