As a frequent traveler, I have experienced varying levels of service and I can honestly say that I have never been treated better, even at twice the price!
I was attending a meeting and the night before decided to surprise one of my colleagues with a birthday cake. When I ask the desk staff if the hotel could provide one...
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Tanisha, I believe was the Front Desk Supervisor at this property and I was utterly disappointed with her service in addition to the General Managers service as well. Upon check out, I wanted to use an Travel Card to use towards my bill. I indicated this at check in and was advised to present the card upon check,out the following...
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Thank you for your feedback on your recent stay. I’m glad you enjoyed our property and found our rooms to be very comfortable and close to everything. We do get rave reviews on our rooms, location and service. However, I’m so sorry that your enjoyable stay was overshadowed by some confusion at our front desk. I was shocked to read...
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Room with ample space. Very friendly and caring staff!
Response:
Thank you for your kind words. Ample room space, very friendly and caring staff, would definitely recommend this hotel – I think that really says it all. I will pass your words on to our staff. We have a great team, and we never get tired of getting great feedback.
We look forward to seeing you again here at...
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Good sized room. Comfy beds. Clean hotel. Microwave and fridge in room. Free buffet breakfast. In house pizza restaurant. Excellent courtesy shuttle bus. (Timetable from reception). Cost $5.25 for metro trip from Rockville to Washington DC (about 35 mins). Courtesy shuttle will drop off/pick up from Rockville station. Rockville main drag is lit up in the evening and has many...
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Thank you so much for your feedback. I’m glad you enjoyed your stay with us. I have to agree our free shuttle to the metro makes getting to Washington, DC a breeze. Many of our guests tour DC using us at their base. Between our free parking, free full American breakfast buffet and so much more for less… it makes...
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I'll gladly confirm the excellent reviews of this Best Western - comfortable rooms, terrific breakfasts, most accommodating hotel staff, great location with shuttle service to Metro and nearby sights. But unlike most reviews, I'd like to comment on the honesty and integrity of the hotel staff and how it reflects on the entire Best Western chain. On departure I overlooked...
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Thank you so much for your kind words! We couldn’t be prouder of our team here. Sure, it’s easy to offer comfortable rooms, a great free hot buffet breakfast, free area shuttle and all the many other amenities our hotel has become famous for -- but giving that extra customer service, as you received and we try to give every...
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We stayed four nights at the Best Western Plus in Rockville while we were visiting our daughter who was a patient at Walter Reed Military Hospital in Bethesda. We were very pleased with our stay. The room was spacious and nicely appointed. The only drawback was that it was equipped with two double beds, and my wife and I had...
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Thank you for taking the time to give us your feedback. We are so glad you enjoyed hour stay despite the reason for your visit. We understand more often than not those traveling to NIH for patient visits are paying their own way verses a corporate traveler – so we are proud to offer special rates to help you control...
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I stayed here for an entire week and it was great. I used the shuttle service which was quite convenient and free. Every morning you get a full breakfast buffet. Service staff was excellent and very kind the whole stay.
Thank you so much for your kind words! As you can see from your stay we here at the BEST WESTERN PLUS Rockville Hotel & Suites truly care about giving exceptional s guest service. As you can see from other blogs here – you touched upon the three things people seem to love about our hotel: 1. Friendly guest service...
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I was very happy with my stay at the Best Western Plus in Rockville, the staff was very friendly and very helpful, specially a young lady name Sylvia Vargas and her supervisor Tanisha Carter they really went out of their way to assist us, they made us feel so welcome like if we were at home, I explain to Sylvia...
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Thank you so much for your feedback. We really do have a hidden gem... and the best team in Rockville who really care about all our guests. I will pass on your kind words to Sylvia and Tanisha. Because we are so close to the National Institutes of Health (NIH) we do understand the needs and details of guests traveling...
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Really nice hotel, it's a bit of a ways from DC but there is a shuttle service to the metro.
We stayed over New Year's and had a wonderful experience.
The first room that we checked into had an unpleasant smell (sulphuric/stomach ache not sure which), so when requested a room change, our request was granted in no time. The...
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Hidden gem! So true! If you happen to read my previously posted blogs here, you will notice those are the very words I used to describe our hotel. I will pass on your comments about our great staff, including Ron, our shuttle driver. We couldn’t be prouder of our team. I see you noted some of our suite amenities offer....
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If you are vacationing in DC and are looking for a hotel, this is the one you want to stay at. Every worker at this hotel was very courteous and helpful. They offer a free shuttle to the Metro (which is maybe 2 miles away from the hotel). The shuttle drivers are very knowledgeable and helped us 'country folks' visiting...
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Thank you for taking the time to give us your feedback. We never get tired of getting high praise such as yours. We really are a hidden gem. As you can see from other blogs here, our complimentary full American breakfast buffet and free shuttle really are popular among our regular guests. I’m glad you like Perky’s Pizza, served in...
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45 Reviews
41 Reviews
