We stayed 4 days between Christmas and New Year's while visiting family in the area. The hotel staff is friendly and accommodating. The cookies at check-in are fabulous! The breakfast buffet staff members are extremely hospitable without being patronizing, and the food is delicious. For example, they'll prepare eggs any way you like them; being able to start the day...
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There is a lovely lobby and a nice fireplace to warm up your impressions when you first walk in here. The staff is very friendly, and the room was just fine. It was in fact, everything you would hope for and expect from this hotel brand: comfortable, clean and with some nice touches and amenities. I would definitely stay here...
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Made a quick stop here during a business trip. Staff was very helpful and friendly. Location is close to some good restaurants right across the road.
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Thank you for your stay at our hotel. I'm very pleased you liked the hotel and found our staff friendly. We appreicate the kind words and look forward to seeing you on your next trip to Owings Mills.
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I booked a room at the last minute when I decided to spend the night in the area to be near a relative having surgery. Booked through hilton.com but didn't get to the hotel until 9:30 pm. When I showed up at the desk the agent told me they didn't have a reservation and were full for the night.
She...
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Thank you for your stay at our hotel and for sharing your experiences with us. I'm sorry for the delay and problem with your room. However, this was truly a case of "computer error" We were happy to give you a suite. However, if this had happened to a non Honors member we would have responded the same way. We...
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We stayed here for 2 nights. Overall the place is fine. A little overpriced for an average hotel room but clean and comfortable. On Saturday afternoon, I thought I would check out the indoor pool. Seems a Father and Daughter were using the hot tub as a bath. It was full of soap and when they came out they then...
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Thank you for your stay at our hotel, we truly value the business. I'm so sorry for the problems you encountered at the swimming pool. It is a shame that some people don't know how to act in public, I'm sorry the lifeguard didn't take a proactive approcach to the situation once it began.
I hope you give us another...
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We spent one night at the Hilton Garden Inn Owings Mills while visiting family in the area. We found the hotel to be incredibly clean, with super comfortable beds and a friendly staff. We arrived early after a very early flight into BWI and were able to check in immediately. The first room they assigned us had not been cleaned,...
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I had business in this area so I stayed in this hotel recently.
I travel for business pretty regularly and think I'm pretty easygoing. Give me a decent room, a bar, some room service, a decent breakfast and I'm happy.
This hotel has basically none of that.
My room smelled stale and mildewy. I was there a week and a...
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Thank you for your recent stay in our hotel. I am sorry to hear that we failed on several accounts of making your stay satisfactory.
I would like to offer you another chance to stay with us and experiene what I am confident would be a much better stay. I will try and contact you via your email and make...
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My husband and I stayed one night here after meeting up with old highschool friends for the day. The lobby was bright and clean, the staff friendly and acommodating. Our room and bathroom were beyond clean. There is construction of a new building going on next door, but we spent Friday night at the hotel and there was nothing going...
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Thank you for staying with us and your nice comments regarding the hotel and staff. While understand the construction of the hotel being built next to us is a bit unsightly, I'm pleased to say it really hasn't caused any noise issues as they do try and monitor the hours they are doing the heavy work.
When it is all...
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I recently stayed at this location. My wife's reading glasses were broken by the cleaning maid, and the hotel staff up to and including the manager denied it happened. No attempt was made to rectify the situation.
I would not trust -any- personal property to be safe at this location. Take everything you own with you every time you leave...
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A thorough investigation involving the housekeeper and executive housekeeper indicated the glasses were not touched or broken by our staff. I explained to the guest all hotels have a general policy that if we are not 100 percent sure we caused the damage, we are not responsible for items left in a room.
We have a wonderful reputation with our...
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HGI always fine choice in Owings Mills
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Thank you for your stay, we truly value your business. I'm glad you found our location convienent. We hope to see you again in the future.
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61 Reviews
