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Princess Royale Resort


Hotel class 3.0 of 5
Oceanfront at 91st St., Ocean City, MD 21842
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Reviews you can trust

70% Recommend
4.0 of 5 stars 327 reviews
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All (327)
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3 of 5 stars
Lancaster, PA
2 Nov 2009 | Trip type: Couples
1/2 found this review helpful

Stayed at the Princess Royale to extend our vacation with our family in Ocean City. The hotel is ok. We booked an inner room just because it was cheaper than an ocean front or ocean view. We requested a non-smoking room however it was very apprent when we arrived on our floor that it was a smoking area. Our room... more

Management response from
Princess Royal, Condo Manager

Thank you for your review regarding your recent stay at our hotel. Thank you also for taking the time to point out those items that did exceed your expectations, such as the Temper-pedic mattresses and the Atrium as well as your other thoughts. With regard to the odor of smoke in your suite, the entire property has been 100% SMOKE...

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1 of 5 stars
Durham, NC
13 Oct 2009 | Trip type: Business
0/2 found this review helpful

The moment we pulled in we were impressed with the "grandness" of the hotel - then it went all downhill.....The front desk manager carried on a personal conversation about her weekend with the agent checking us in. A dirty rag over the shower railing, dirty tape in the bathroom, a needle on the bedroom floor, three roaches in the kitchen... more

Management response from
Princess Royal, Condo Manager

We regret that you were not satisfied with your recent stay at our hotel. Certainly, the issues you described are not typical of those that we strive daily to provide to our valued guests. However, the issues neither seem to follow long term patterns and trends. For example, our Front Office Manager has been with our hotel for years and...

just ok
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3 of 5 stars
delaware
10 Oct 2009 | Trip type: Family
1/2 found this review helpful

I booked this last minute for a one night getaway. Check in was fast and easy. This hotel is in need of a facelift. Its clean but very outdated. The mirrors everywhere have to go. We had an oceanfront suite. The kitchen counters, bathroom counters and bedroom have all been updated but the rest of the room hasn't, which I... more

Management response from
Princess Royal, Condo Mgr.

Thank you for your review. We appreciate you taking the time to post your comments though certainly wish you had found your stay as more than "just OK" as referenced in the title. Like most large properties, we have both long term and short term renovation and replacement schedules. In 2008 we completed a multi-million dollar renovation in which ALL...

A Disgrace
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1 of 5 stars
Philadelphia
10 Oct 2009 | Trip type: Couples
2/4 found this review helpful

From the moment we arrived the staff was insincere, without the most basic understanding of customer service. The toilet in our room did not function properly during our entire stay. The hotel staff simply ignored our requests simply stating "we are very busy this weekend." Further, the room accomodations (1bdrm o/f suite) were tattered, worn & old. The hallways smelled... more

Management response from
Princess Royal, Condo Manager

Thank you for taking the time to post your thoughts regarding your recent stay at our hotel. Certainly, it was most disappointing to see a review entitled a "disgrace" in the middle of so much positive feedback. However, please be assured that all comments are reviewed with the appropriate staff and immediate corrective action taken when necessary. I certainly regret...

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5 of 5 stars
South Mountain, Pennsylvania
9 Oct 2009 | Trip type: Couples
2/2 found this review helpful

I decided to try the Princess Royale based on TripAdvisor reviews and it was an excellent decision. The fact that management reads and responds to these reviews told me, before I ever picked up the phone, that they care. We arrived late Sunday afternoon and were greeted by Martin, a very friendly and helpful bell hop. Registration was simple and... more

Management response from
Princess Royal, Condo Manager

Thank you very much for your review and ratings. We greatly appreciate such positive feedback and are especially pleased that you took the time to mention our many different departments. All staff members work diligently daily to provide guests with an experience such as you posted. Again, thank you for your review as well as your patronage. We sincerely hope...

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4 of 5 stars
Manhattan, NY
8 Oct 2009
2/2 found this review helpful

Went with my parents and 3 year-old nephew to Ocean City in August and stayed at the Princess Royale Oceanfront Family Resort & Condominiums. The hotel was nice, and we had a suite with a kitchen and separate living room area. Though the pool is supposed to be very nice, we unfortunately did not get a chance to take a... more

Management response from
Princess Royal, Condo Manager

Thank you for your review regarding your recent stay at our hotel. We appreciate you taking the time to post your thoughts as guest satisfaction is our utmost concern. We are pleased that you enjoyed your stay at the Princess Royale as well as finding Ocean City itself to your liking. Thank you again and we look forward to seeing...

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4 of 5 stars
Philadelphia
8 Oct 2009 | Trip type: Couples
1/2 found this review helpful

It was clean, well kept and had everything you could possibly need or want right there. more

Management response from
Princess Royal, Condo Manager

Thank you for taking the time to post your review regarding your recent stay at our hotel. In addition to your patronage we appreciate your comments and ratings. Thank you again and we sincerely hope that on your next visit to Ocean City you will allow us the opportunity to once again serve your hospitality needs. Diane Anderson Princess Royale

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4 of 5 stars
NJ
8 Oct 2009 | Trip type: Couples
2/2 found this review helpful

First time at Princess Royal Resort and the staff is very accomodating, friendly, and professional. Really had no issues, or negative moments during our stay...just what u should expect on a vacation, in the medium price range for ocean view, very nice room. more

Management response from
Princess Royal, Condo Manager

Thank you for your review regarding your recent stay at our hotel. I am pleased to hear that we met your expectations. Please be assured that your positive feedback will be reviewed with the staff at our weekly meeting. Thank you again for your review and your patronage. We look forward to seeing you on your next visit to Ocean...

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5 of 5 stars
new york
6 Oct 2009 | Trip type: Couples
2/2 found this review helpful

Hotels location was perfect. Near the beach and near the heart of Ocean City. We were down for bike week and they were very accomodating. I would go back again. No doubt. more

Management response from
Princess Royal, Condo Manager

Thank you for your review. We are certainly pleased that you found your stay with us to be "relaxing" and "mellow". We very much appreciate your patronage as well as your postive feedback and we look forward to seeing you on your next visit to Ocean City. Diane Anderson Princess Royale

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5 of 5 stars
Philadelphia
5 Oct 2009 | Trip type: Friends getaway
2/2 found this review helpful

The hotel was clean, modern, very accomodating, the staff was very courteous and polite my experience at the indoor pool and sauna great and most helpful were the directions received by the staff to the area attractions. Yes, I would highly recommend this hotel. more

Management response from
Princess Royal, Condo Manager

Thank you for your review as well as your ratings regarding your recent stay at our hotel. We appreciate your comments as well as your patronage. That you would recommend us to family and friends is exactly the feedback we hope to receive. Our guest's comments are very important to us as they allow us to see what areas we...

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Princess Royale Resort Also Known As

  • Princess Royale Hotel
  • Princess Royale Ocean City Maryland
  • Princess Royale
  • Princess Royale Ocean City
Address: Oceanfront at 91st St., Ocean City, MD 21842