My first impression was that it was a very nice place. Faye at the front desk was very nice. The hotel grounds & building looked ok. As I was looking for the TV remote our 2nd day there, I pulled the bedspread completely off & found a stain on it that almost made me ill. Housekeeping took care of the...
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Stayed here for a meeting and the rooms were very large. We had a refrigerator and microwave with cupboards I could imagine would serve someone well who was staying for an extended visit. The staff were friendly and the boardwalk was right there at the back entrance. Very quiet. Would stay again.
I love this Hotel its been a few years since i have stayed here But my last experince was so nice i still remember it! they had a wonderful breakfast! and the hotel was very neat and clean! the balcony veiw was wonderful on the ocean and beach! and its also right off the boardwalk(: the pool is keeped very...
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Thank you for being such a wonderful guest and we love that you love staying here with us! I hope you continue to allow us the privilege of providing you with your hotel accommodation needs for all of your future visits to Ocean City, MD.
We appreciate all of your kind words and hope that you don't wait so many...
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I chose the Grand Hotel for my May 19th wedding and haven't a single regret or complaint! The ceremony was on the beach at 21st Street right in front of the hotel and the cocktail hour and reception followed in the Grand Terrace Restaurant. It was the perfect atmosphere with the sun setting beautifully in the background, the food was...
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We feel honored that you chose us to be part of such a special day for you and your now husband! We love to be able to create lasting memories for such an important occasion and are happy that some of your guests informed you that it was the best wedding they've ever been to.
Thank you so much for...
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breakfast restaurant very poor service. everything else-great.
I'm disappointed to hear that you had a less than pleasurable experience in the Grand Terrace restaurant. I will be sure to inform the manager of the poor service you received, so we can use it as a tool to train our staff. If you would like to discuss this situation further please feel free to contact me directly and...
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My husband and I stayed the Memorial Day Weekend and it was very pleasant. We had a wonderful view of the ocean. The room was clean and our maid service was very good. It was nice being right there on the boardwalk, didn't need your car to get anywhere. The room was very large and the bed was comfortable. The...
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I'm ecstatic that we could make your Memorial Day weekend a great one and that you and your husband really enjoyed yourselves.
Thank you for all of your kind words regarding everything from your room to our staff. We can't wait to have you back again!
Best Regards,
Matthew Brown
Assistant General Manager
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I thought that the hotel was great an all the staff was excellent! We had to go through a little trouble to get papers sign an stuff because we were under 21 but I appreciated them letting us stay there and not judging us because of our age. The location was far from the main shops and eating places on...
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We only live one hour away but enjoy short getaways for a change of scenery. The Grand Hotel is our hotel of choice. Because of the shape of the hotel, every room offers ocean view. The rooms are large and have a balcony. The beds and pillows are very comfortable. Each room has a refrigerator and coffee maker. The hotel...
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We're overjoyed you have made us your hotel of choice when you visit Ocean City, MD. I'm glad you and your family were able to really take advantage of all of the amenities we have to offer.
Thank you for the spreading the word about how much you love our property, it is greatly appreciated. We look forward to continue...
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Visited oc with my wife and daughter and the room didnt look clean bathroom had hair and stains in tub and sink. Sheet smelled and had hair we couldnt even unpack our luggages because the drawers we sticky and dirty. Its a good thing we walked with our own sheets towels and lots of disinfectant. I would recommend the owner...
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I am disappointed to hear that you had a less than pleasurable experience during your stay with us. It is our goal to exceed your expectations by providing you with superior guest service and a meticulously cleaned room when you visit our property. I truly apologize this did not happen during your recent visit.
I empathize with you concerning the...
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Stayed here maybe half a dozen times over the past several years. A great oceanfront stay that has only one problem...but I like it. They leave you have the run of the place. To all those who go to the ocean and want all the elements of being home, well, stay home. This is oceanfront. Subject to sand, moisture and...
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Thank you for being such a loyal guest! We are ecstatic that you have made coming to the Grand Hotel and Spa a yearly ritual in your travels to Ocean City, MD. We are happy to hear that the only "problem" you have with our property is that we want our guests to enjoy themselves and really create lasting memories....
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