This Hilton propert scores big time for friendly, professional, and helpful staff: from the welcoming reception of Andre, to the helpful city guidance of Pam: from the friendly shuttle drivers to the cheerful executive lounge staff.
The decor, cleanliness and amenties were very good and set to the Hilton standards. The Excutive lounge was a big step up from most...
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This Hilton is very modern, clean, and spacious. There is ample parking. It is a bit hard to find as it is behind the Marriott, and not directly on West Nursery Rd, but good signage made it easy (just don't trust the gps which will take you to the Marriott). I came on a Friday for an early 6AM Saturday...
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As part of an out-of-town wedding party, lots of us showed up at the restaurant for breakfast, lunch and late-night drinks--wonderful staff...pleasant, efficient, anxious to please. Special note given to Dante Hilton who was a hands-on manager and did a great job of making sure everyone was happy and did so with an ever-present smile, all the while giving all...
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I am so glad that you and your guests enjoyed the wedding and your stay with us. I have given Dante a copy of your review so that he knows how his wonderful customer service skills impacted your stay with us.
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This is one great hotel. The staff was second to none. I have never had a more pleasent stay at a hotel. Some of the kind folks that made the stay so wonderful were Julia, Dante, Michael, Pam and Thadious. I would be afraid to stay at another hotel in the area as I'm sure it would be a let...
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Mr. Brooks, It was our pleasure to have you and your wife stay with us, I for one enjoyed hearing about your daily sightseeing trips in Baltimore and Washington,D.C. and the staff will be happy to know that you will be coming back to stay with us when you are in Baltimore. Take Care
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This is a nice Hilton property in close proximity to BWI. Other than the workout facilities, there is nothing notable, good or bad, about this property. See pros and cons below.
Pros:
Five minute shuttle ride from the airport
Excellent workout rooms – all cardio equipment has an individual TV
Quiet Rooms
Either a new hotel or newly renovated
Great...
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Thank you taking the time to let other travelers and myself know what you thought were the pros and cons of the hotel and well as your displeasure with the chicken your ordered for dinner (I will make sure my Chef is aware). But I am happy to know that the rooms and the fitness center met with your approval...
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Given a wide choice of hotels, I thought I'd stray from my usual Westin and stay in a Hilton. What a mistake! A two year old hotel with problems in both facility and staff. Day one, I left an incentive for housekeeping to leave extra sugar. I was given two more little packets of sugar and was left no replacement...
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Thank you for giving me the opportunity to address your concerns in person and by email. Your review pointed out some issues regarding the maintenance of the shower in your room and the service of the housekeeping department. I have met with the managers and staff and we have taken appropriate measures to correct those items.
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I keep forgetting to say nice things about this airport hotel! I stay a couple times of the year and am always pleased. They treat you with the utmost respect, have gone out of their way for me (arrived at 10am and the room was ready to go), the pool is the best around, and oh my, the chicken schnitzel...
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Thank you for taking the time out to write this review, I am glad that you enjoyed your stay with us and that everyone was able to help you with early check in and all your requests. We will see you when you return
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Had to stay overnight near the airport for an early morning flight. Shuttle was prompt both ways from the iaport to the hotel which is a big consideration for me since I travel a lot and like to turn my rental car in early to avoid morning hassles. Room was nice and clean.
The place was a bit hard to...
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Thank you for taking the time to submit this review regarding your short stay with us and letting others know how our airport transportation worked out for you. We look forward to your visit again in the near future.
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Convient hotel with new rooms and good service. The bet part of this hotel are the friendly shuttle drivers.
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Thank you for letting me know that my shuttle drivers took care of you during your stay and our rooms meet with your satisfaction. Please be sure to come back to see us again soon
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From the moment the shuttle arrived at the airport today, I was impressed with the driver, David, to the Assistant Manager, Ray,then a meal in the restaurant hostess and then manager. I travel eight or nine months out of every year traveling around the U.S. and stay in many airport hotels during those months. This is the first time I...
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Dear Ms. Lowery, Thank you for making us your first review with such glowing remarks, I will be sure to inform David and Ray along with my other associates on how they made such a impact on your stay with us and we hope that you will come back to see again when you are in the Baltimore area, Happy...
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