I have spent many nights at many Hilton properties. This property doesn't stand out in any way -- really just a typical Homewood Suites. I had a one bedroom suite, large and roomy, plenty of space to get work done. Others have discussed the fact that the rooms only have wired Internet - this doesn't bother me, and, in fact,...
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We recently stayed at this hotel the night before our flight out of BWI. We have stayed here before and enjoyed it too. The rooms are big and give our family enough room to spread out. The kitchen has a full size fridge, stove top and microwave. It is nice to have the ability to provide our own meal. The...
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Let me start by saying that I made a mistake with a reservation yesterday. The new and improved Hilton HHonors website is very confusing because of the process required to confirm a reservation. Once you have accepted a rate and property you have to scroll to the bottom of an additional page after you make the reservation to actually confirm...
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One night stop over to catch a flight out of BWI. OK hotel for the area but I have stayed in many Homewood Suites that are much nicer. I have found that most of the Homewood properties are very nice and above average. This one is not. Very convenient to the airport. Free parking. Breakfast OK.
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Stayed there before and prior experience was much better. Property is showing it's wear, you can tell my room had been repainted more than once, the tub had been repaired (and it wasn't a good repair) and the bath sink was broken in several places. Tack on to this I could see something on the floor in the bathroom and...
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Reviewed 10 March 2011
Dear jbwilkins:
Thank you for taking the time to review our hotel and to share your comments. I was very disappointed to hear that you didn't find your experience here to be the top-notch stay that we work hard to deliver. I did see that you had reviewed us earlier this year and found us to be about average in...
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I stay here because my colleagues do. What a depressing place. Like Doubletree, this is a chain that is unloved by Hilton. They don't invest in it clearly - they are miling the cow in regards to taking as much money as they can without investing. It's old school, with a minimum of upkeep. It's dark and depressing. The gym...
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Dear Travel Man South,
Thank you for your comments regarding your stay here at Homewood Suites BWI. I believe we have communicated before at length regarding your stay and I hope that was able to address all of your concerns through our e-mails. We try very hard to make every guest leave feeling like they received outstanding service at a...
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I travel a fair amount for work and usually do 4-8 week stays. I'm a fan of both the Homewood Suites and Marriot Residence Inn brands. Homewood suites are usually a great "bang for your buck." This particular property, however, did not meet my minimum standards and I moved out to the Homewood Suites in Arundel Mills which I have...
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I was very disappointed to hear your experience was so far removed from what we are striving to achieve. We value our customers and work hard at creating a clean, comfortable and friendly environment at a great value, and I truly believe we have a team that treats all our guests like family. I am disappointed that you did not...
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I cannot say enough good about this hotel. The room was spacious and clean, which was a huge plus, but what really set this place apart for me and my family was the staff. What a wonderful goup of people. It really did feel like coming home each night. From front desk to food preparation to pool staff, everyone was...
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Thank you for your very nice comments. We are so pleased we provided you and your family with the kind of experience we pride ourselves on. I have shared your comments with Lauri and the team. We will look forward to having you all back to your "home away from home" in the future!
Thank you again,
Barbara Sery
General...
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Several family members stayed at the Homewood Suites in Linthicum, MD in late August, 2011. It did not meet our expectations in two key areas as compared to other HW Suites I have stayed at: cleanliness and food service.
We arrived early and asked for an early check-in but since the room wasn't ready, we went to grab a bite...
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Thank you for your feedback. We are glad you chose our Homewood Suites hotel during your recent stay in the area and we apologize for the housekeeping problems you encountered. Dirty rooms are not typical at our hotel and we appreciate you bringing this to our attention. We also regret we were not able to provide you with the quality...
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I just returned home from my week ling trip up in Maryland. I can say, this has been a horrible week because my sleep, and hotel stay, was a complete disaster. When I checked in this past Sunday, I was able to relax for a few hours once I got into my room. I decided to order in from a...
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Thank you for your review. I want to apologize for the unfortunate experience that you had at our hotel. The health and safety of our guests is of the utmost importance and is always a focal point of our operations in order to continue providing our guests with a great experience. We work closely with a professional pest control company...
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54 Reviews
149 Reviews
