I always like Aloft, always fun and lively. Staff was nice and room was really clean. Only thing is something in the hallways of Aloft properties has a weird smell, not sure if its the carpet but I have noticed it now in two different Aloft hotels and it is the exact same smell.
Great location to the airport and...
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I stayed here last summer and was the first time I had stayed at an Aloft Hotel. The rooms are a little different than a generic hotel room but in a good way. The bathroom had plenty of room, the shower was pretty big and the shower/toilet had a door to close it off from the sink and counter. The...
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They nailed it. The room layout is enlightening - exceptional use of space. Delightfully quiet room, superb comfy bed, great lighting, small fridge, useful safe, complimentary water, great shower, super clean, friendly staff, and on and on. Just stay here.
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Thank you for taking the time to write and share your recent experience with us. It is always nice to hear such wonderful comments about our team and the hotel. I will make sure to share this with my team members.
Vanessa Stanley
General Manager
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Frequent business traveler, have Gold status with Starwood and Diamond with Hilton. I stayed here one night as I had an early flight home out of BWI. First off, this property is fine for a one night stay, (especially someone traveling alone who just wants to sleep) and is convenient to BWI via rental car or the complimentary hotel shuttle....
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Thank you so much for taking time out to write to us. This really means a lot to me as well as my staff. We are exultant that you really like several aspects our hotel. We will also take your constructive feedback to make improvements.
Sincerely,
Vanessa Stanley
General Manager
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I enjoyed my very first stay at an Aloft. Lobby sure is interesting. I liked my room - it was nice and clean. It reminded me of european hotels with the clean lines and modern design. I ate pizza at the bar and it was pretty good.
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Thank you for taking the time to write and share your recent experience with us. It is always nice to hear such wonderful comments about hotel. I will make sure to share this with my team members.
Sincerely,
Vanessa Stanley
General Manager
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Stay at the Aloft before a flight to Miami. I felt like I was staying in an Ikea store. This new member of the hotel chains is worth the stay for a short overnight. Met our needs and was just plain simple.
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Pros: Very nice layout, cool vibe, nice design. The room was quiet.
Cons: Our sheets had not been changed: hair, stains, lipstick smudges. I called the front desk to ask for clean sheets and it took nearly two hours, multiple calls to the front desk, and two visits to the front desk to get them. When they did arrive, two...
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Thank you for your feedback. We appreciate your candidness and apologize that we fell short of both your expectations and mine. We will apply your observations to our customer service improvement plan that we are implementing.
We encourage you to return to our location as our goal is to provide a flawless stay. If your travels return you to the...
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Few issues such as clean pool cool overall is good hotel
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Thank you so much for taking time out to write to us. This really means a lot to me as well as my staff. We are exultant that you really like our hotel. Please come back soon and see us.
Sincerely,
Vanessa Stanley
General Manager
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Poor excuse for a hotel. Unprofessional, poor customer service, dirty sheets and blanket, it is now 930 And checked in at 4 still have not received clean sheets/blanket after notifying front desk
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Thank you for taking the time to provide feedback on your recent visit to our hotel. I am truly disappointed to hear about the difficulty you experienced during your visit.
I will most certainly follow up with the staff. I apologize again for any inconvenience that this situation may have caused, and hope that you will allow us another opportunity...
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More innovative than even the Kimpton properties, kudos to Sheraton and W for even attempting ALOFT. Great innovation and uniqueness in a crowded market where low price means small rooms, cheap furnishings. Aloft is a shing example of American innovation.
This was my first chance at Aloft even though i have seen their properties @ for a year or so....
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Thank you for your feedback. We appreciate your candidness and apologize that we fell short of both your expectations and mine. We will apply your observations to our customer service improvement plan that we are implementing.
I consider feedback a gift and will definately share your review and great comments with my staff. We encourage you to return to our...
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